Wells Fargo’s name has become a punchline

Companies must do three things when facing crisis: Own it, be transparent and explain the plan to fix it, says one branding expert. Wells Fargo CEO John Stumpf has stumbled – a lot – on attacking the crisis his bank has faced since revelations that his employees created fake accounts without customers knowing.

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Police line blocks protestors

A police line keeps protestors from returning to Bank of America Stadium after a march.
Diedra Laird dlaird@charlotteobserver.com
Police line blocks protestors 0:43

Police line blocks protestors

Protest in front of Bank of America Stadium 1:14

Protest in front of Bank of America Stadium

Charlotte police release body-cam footage of Scott shooting 1:18

Charlotte police release body-cam footage of Scott shooting

Dash-cam video shows deadly police shooting of Keith Lamont Scott 2:22

Dash-cam video shows deadly police shooting of Keith Lamont Scott

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