Wells Fargo’s name has become a punchline

Companies must do three things when facing crisis: Own it, be transparent and explain the plan to fix it, says one branding expert. Wells Fargo CEO John Stumpf has stumbled – a lot – on attacking the crisis his bank has faced since revelations that his employees created fake accounts without customers knowing.

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Charlotte commuters face rain and road closures

Commuters faced heavy rain in the uptown area in the Charlotte region Monday morning. Several roads were closed during the heaviest commute times due to flooding.
dhinshaw@charlotteobserver.com
Charlotte commuters face rain and road closures 0:41

Charlotte commuters face rain and road closures

Dash-cam video shows deadly police shooting of Keith Lamont Scott 2:22

Dash-cam video shows deadly police shooting of Keith Lamont Scott

Artists make Charlotte's broken look beautiful 1:43

Artists make Charlotte's broken look beautiful

Charlotte police release body-cam footage of Scott shooting 1:18

Charlotte police release body-cam footage of Scott shooting

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