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E-Edition FAQ

Q. Is the electronic edition available for iPad?
Q. What's the difference between the e-edition and The Charlotte Observer?
Q. When I call up a story in the e-edition, what are my viewing options?
Q. The text is too small to read. How can I enlarge it?
Q. When I've clicked on a story, how can I make the story window larger?
Q. Where are previous issues?
Q. What if I am only interested in articles about, say, Basketball, Nascar, or Football?
Q. Can I download the day's e-edition onto my laptop or iPad to read later?
Q. Sometimes features such as the Crossword, Jumble, Comics or Television listings appear as text. How can I view these correctly?
Q. Can I print out the articles, photos and features such as crosswords and comics?
Q. Can I email the crossword or comics to another user?
Q. You are collecting personal information when I sign up. Is this being offered to any third parties?
Q. I can't see the whole page on my screen. What do I do?

Q.  Is the electronic edition available for iPad?
A.  Yes. You may download our free app to read the paper on your iPad by going to the iTunes App Store and searching for The Charlotte Observer. You'll need a subscription to access content on e-edition version on your iPad.

To view content, it's best to have an Charlotte Observer+ account set up before you launch the app for the first time. You'll be asked for your Charlotte Observer+ log-in information. You'll only need to log in once. If you aren't an Charlotte Observer+ subscriber, you can sign up for access at http://www.charlotteobserver.com/plus With an Charlotte Observer+ account, you'll also have access to the e-edition on your computer, as well as unlimited access to our website (charlotteobserver.com), mobile site (m.charlotteobserver.com) and iPhone and Android apps.

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Q.  What's the difference between the e-edition and The Charlotte Observer?
A.  The e-edition is an electronic replica of the newspaper as it appears in print. It contains all the news, photos, ads, box scores and special sections that appear in the printed newspaper.

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Q.  When I call up a story in the e-edition, what are my viewing options?
A.  Double-click a news story to open a story box. Then, for viewing options, click "Newspaper" to display the story just as it appears in the newspaper, with columns and photos in place. Or click "Text" for a plain text view of the story and photos. You can email or print the story in either mode. Just use the icons at the top of the story for print or email.

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Q.  The text is too small to read. How can I enlarge it?
A.  You can expand the type size by clicking the icons in the upper-right corner of the page.

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Q.  When I've clicked on a story, how can I make the story window larger?
A.  Just drag the triangle in the bottom right-hand corner of the story window. You control how much larger to make the window.

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Q.  Where are previous issues?
A.  By clicking on the "Back Issues" button in the upper left corner of the page, a new window will open offering several weeks' worth of previous issues. The "Archive" button, also in the upper left corner, will open a new window or tab offering electronic editions dating back to three years.

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Q.  What if I am only interested in articles about, say, Basketball, Nascar, or Football?
A.  The e-edition makes it easier than ever to find specific coverage. Just click "Search" and type in keywords such as Nascar, ACC Football or Charlotte 49ers. Choose whether you would like to search "This issue" or "All issues" then click the search button on the right of the search field. Links to any coverage will appear, no matter which section they are in.

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Q.  Can I download the day's e-edition onto my laptop or iPad to read later?
A.  Yes, you can, in most versions of the e-edition. On the iPad app, click the blue bar toward the top left of the screen that says "Download for offline." If you're reading the e-edition on your computer, look in the upper right corner for an icon of a computer disk. Click the icon and select "Download Newspaper PDF."

You can also read the e-edition on tablets through a web browser instead of the iPad app. This version of the e-edition does not allow for downloading the full newspaper to read later offline.

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Q.  Sometimes features such as the Crossword, Jumble, Comics or Television listings appear as text. How can I view these correctly?
A.  Just open the item and click "Newspaper."

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Q.  Can I print out the articles, photos and features such as crosswords and comics?
A.  Yes. Simply click on the element you want to print, then click the icon of the printer in the top toolbar.

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Q.  Can I email the crossword or comics to another user?
A.  Yes, you can. Just click on the feature you want and select the email icon.

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Q.  You are collecting personal information when I sign up. Is this being offered to any third parties?
A.  No. This information is for internal use only. Those who sign up will receive emails from The Charlotte Observer on occasion, but your personal data is not being sold or otherwise shared with outside parties.

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Q.  I can't see the whole page on my screen. What do I do?
A.  If you cannot view the entire width of the page, find a scroll bar along the bottom edge of your web page. You can scroll right or left to view more of the page. You can also navigate up and down using the scroll bar on the right edge.
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