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Airfare ‘options’ aim to give travelers flexibility

Niche business could be a benefit if your plans are still a bit up in the air

By Gregory Karp
Chicago Tribune
  • http://media.charlotteobserver.com/smedia/2012/10/18/18/49/F2798.Em.138.jpeg|320
    Michael Tercha - MCT
    Robert, left, and Heidi Brown, co-founders of the travel service BitBend, pose for portrait, October 11, 2012, at their Merchandise Mart workspace in Chicago, Illinois. BitBend is a startup fare lock-in service in Chicago. (Michael Tercha/Chicago Tribune/MCT)
  • http://media.charlotteobserver.com/smedia/2012/10/18/18/49/1qpZWm.Em.138.jpeg|183
    Lawrence K. Ho - MCT
    LAX Tom Bradley International Terminal in Los Angeles, California, seen on June 18, 2012. Airfare on domestic flights is up 5% over last year and international flights are about 11% higher according to an analysis by travel website Kayak.com. (Lawrence K. Ho/Los Angeles Times/MCT)
  • http://media.charlotteobserver.com/smedia/2012/10/18/18/49/175jAB.Em.138.jpeg|209
    Lawrence K. Ho - MCT
    Travelers seen inside the LAX Tom Bradley International Terminal in Los Angeles, California on June 18, 2012. Airfare on domestic flights is up 5% over last year and international flights are about 11% higher according to an analysis by travel website Kayak.com. (Lawrence K. Ho/Los Angeles Times/MCT)
  • http://media.charlotteobserver.com/smedia/2012/10/18/18/49/kvHTG.Em.138.jpeg|438
    Keith Myers - MCT
    Bethany Guat says goodbye to her children as she pepares to fly to California from Kansas City, Missouri. Airfares have been rising at faster rates lately. (Keith Myers/Kansas City Star/MCT)

More Information

  • Options for airfare options

    Services that offer, or plan to soon offer, options on airfares include:

    United Airlines FareLock: The only option service that’s fully functional; adopted by United Airlines from Continental after the airlines merged in 2010.

    Book certain United or United Express flights at United.com and you can hold your itinerary and price for either 72 hours or seven days for a fee. Purchase FareLock on the “review trip itinerary” page after you’ve selected flights online. The service locks in a fare in a certain section of the cabin, not a specific seat.

    Options typically cost $9 and up, based on such variables as flight itinerary, how far in advance the booking is, and demand for the flight.

    OptionIt: OptionIt currently sells “reserve now … decide later” options on sporting-event tickets and travel packages. It plans to offer options on airline tickets, too.

    The company is in talks with airlines, fare-comparison websites and startup companies to offer the options on airfares. It might offer options at a stand-alone website or as the behind-the-scenes engine that offers options on other travel or airline websites.

    Similar to its sports-team partners, it would work with airlines to reserve seats for OptionIt customers, ensuring there are tickets for those who exercise options.

    BitBend: BitBend plans to place a hold – what it calls a “bend” – on airfares for a number of days or weeks while consumers finalize travel plans. BitBend.com plans to promote on social media the good fares it finds and suggest people buy options to lock in a price before it disappears. The firm started working directly with airlines, but became a travel agency to gain access to airline seat inventory and the ability to book tickets.

    If a customer decides to exercise the bend – it doesn’t use the word “option” – then BitBend will buy the plane ticket, making money on the bend price plus any ticket-price difference that falls in its favor. It expects most bends to cost $5-$25. The site is in a “beta” test phase and may be available in December.

    SteadyFare: SteadyFare is also in beta testing, offering flight options from three airports – JFK in New York, Los Angeles and San Francisco – to 17 destinations.

    Consumers can’t choose flight times or the airline, though the company says it plans to add that feature. Not specifying an airline or flight time gives SteadyFare more choices of flights, ensuring it can book the ticket for those who exercise their options, according to the company.

    Unlike others, SteadyFare’s option is essentially a cap on airfare for two or four weeks. You won’t pay any more than your option specifies, but if prices drop, you’ll pay the lower price when you book. Another advantage is the ability to choose a range of departure and return dates. SteadyFare may be fully operational by early next year.



Fliers today can find it difficult to keep their options open while trying to get good seats and locking in a good price, especially with airfares changing often and planes more crowded. Nobody wants to buy a $600 nonrefundable ticket, have their plans fall through and not be able to use it – or be forced to pay exorbitant fees to change flights.

That’s precisely the problem several companies aim to fix by selling, or planning to sell, “options” on airline tickets.

United Airlines offers price lock-in options, while at least three other nonairline companies are starting options services for airfares.

“It could be a value. … It’s kind of like an insurance policy,” said George Hobica, president and founder of AirfareWatchdog.com, a fare-alert website.

Airfare options work similarly to a stock option. The seller of the option charges a fee to hold your flight reservation at a certain fare, but you’re not obligated to buy a ticket. If your travel plans change, you can simply let the option expire and you’ve lost only the fee, not the full cost of the plane ticket.

“If you’ve ever coordinated one of those ski trips or golf vacations with a group of friends, you know you can be the sucker who puts down the $500 for the flight and nobody goes,” said Heidi Brown, co-founder of BitBend, a fare lock-in startup in Chicago.

A fare option might work like this: You pay $9 to lock in a ticket at a set fare for three days while you get your spouse or friends to commit to a getaway – or wait for your boss to approve vacation time.

Typically, the longer you hold the fare, the more the option costs. You don’t get your fee back, regardless of whether you make the purchase or let the option expire. For option sellers, it’s a delicate balance of pricing options low enough to entice consumers, but high enough to make money, considering they may not make the final sale. There’s also the risk for the option sellers that a fare could go up while a consumer decides, which means, depending on their arrangement with the airline, they’d have to pay the difference in ticket prices.

Years ago, airlines would take reservations and hold a fare for free. But like checked bags and onboard meals, that freebie went away. Now, carriers and online travel agencies have instant ticketing, with 24-hour cancellation periods, which is federal law.

“It’s mainly for people with mushy plans – they don’t know if they want to go at all or exactly what day – and they want to lock in a price,” said Rick Seaney, an air travel analyst and co-founder of FareCompare.com. “I think it’s a niche business. A certain type of person might do it.”

While it might be a niche product, fare options companies argue it’s valuable because plane reservations are often nonrefundable, unlike reservations for hotels, car rentals and restaurants. Buying an option is an alternative to buying a refundable ticket, which can cost twice as much as a nonrefundable ticket, or paying flight change fees, often $150 per ticket. (A notable exception is Southwest Airlines, which doesn’t have change fees.)

“It’s basically a discount program on refundable tickets,” Seaney said.

And you can decide not to take the trip for any reason, which makes it different than traditional travel insurance.

Still, some industry watchers aren’t convinced there’s a mass market in options.

For example, Hobica wonders why other airlines in the hyper-competitive industry haven’t copied the idea if it is a money-maker. And the 24-hour cancellation rule helps in many situations where a fare option would be useful, Hobica said. “I’ve never used it, and I don’t think I would use it.”

Another hurdle for the smaller companies is building trust. “If you’re a whole new brand, an unknown brand, I think it’s a tougher sell,” Seaney said, adding that people might not be willing to give their credit card numbers to an unfamiliar company.

“Will it have mass adoption? It doesn’t feel like it would,” Seaney said. “But for a certain number of people, it would be somewhat useful. It just depends on your situation.”


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