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State officials say the switch to a new communications system between auto inspection shops and Division of Motor Vehicles headquarters in Raleigh produced a few problems early this week, but most have been solved.
The N.C. DMV switched last weekend from a dial-up-based system to a Web-based program operated by Systech International.
A number of inspection stations reported early this week that they were unable to transmit data from vehicle inspections to Raleigh – a step necessary for motorists to renew license tags.
“We knew there might be a few problems,” said Marge Howell, a spokeswoman for the DMV. “That’s why we did the changeover late on a Friday. And we had some hiccups early this week. But we are back up now.”
A few motorists told the Observer they still were not able to have their vehicles inspected Thursday, but the problems seemed to be sporadic.
“We see a problem every now and then, but we retransmit, and it seems to work,” said one east Mecklenburg repair shop owner, asking not to be named.
Two other inspection stations the Observer contacted Thursday said they were having no problems transmitting reports to Raleigh.
Howell said the DMV received 23,190 inspections Wednesday from across the state. She said that compares with 21,592 on the same date last year, and added that it indicates operations are nearly back to normal.
