Save Money in this Sunday's paper

comments

BB&T, Wells Fargo report cyberattacks

Cyberattacks against banks with a large presence in Charlotte are showing no signs of slowing down.

On Thursday, BB&T and Wells Fargo reported site problems, saying they believed them to have stemmed from cyberattacks.

For Wells, the assault came just a week after the bank reported March 26 that its website was running slowly as a result of abnormally high traffic, which the bank suspected was part of a cyberattack.

BB&T said Thursday that its site underwent an attack in the early afternoon. Just two days before, the Winston-Salem-based bank reported another such attack.

In what’s becoming a growing trend among companies, the banks turned to Facebook to inform customers of the problem and, hopefully, to assuage their fears.

On Tuesday, BB&T posted to its Facebook page that it underwent a “targeted cyber event designed to prevent you from accessing online banking and other Internet services.”

BB&T, in the posting, said it was “working to restore service as soon as possible.”

Wells, on Facebook, told customers that Thursday’s incident was a “denial-of-service,” or “distributed-denial-of-service,” attack. In such strikes, a computer network is flooded with Web traffic, slowing down or disabling access to websites. In its Facebook post, Wells likened it to a “cyber traffic jam.”

So-called ‘hacktivist’ group

In online posts, Izz ad-Din al-Qassam Cyber Fighters, a so-called hacktivist group, has admitted to launching cyberattacks against major U.S. banks. In one posting, from Jan. 29, the group named Wells Fargo, Bank of America, BB&T and JPMorgan Chase as among the banks it has targeted.

According to an October report from the U.S. attorney general, cyber crime is a concern.

“The department has advanced the fight against … global cyber threats, which can disrupt critical infrastructure such as the power grid, nuclear power plants, financial and banking institutions, transportation systems and vital communication systems,” the report says.

Brian Davis, spokesman for BB&T, the 15th-largest U.S. bank by assets, said the bank has been hit by cyberattacks since September.

“In a general sense, over the last couple of weeks we have been affected by these DDOS events, just like several other financial institutions in the same time frame,” he said.

During an attack, most visitors to BB&T’s website will experience intermittent outages, he said, adding that “some people might (see) slowness. Some people might see an error message.”

On Thursday morning, an Observer reporter could not access BB&T’s site. Instead, the following message appeared:

“At this time, we are experiencing intermittent outages on BBT.com. This may prevent access to the site or use of our online products and services.”

Davis, though, said the bank’s technical staff reported that the site was working normally Thursday morning.

Wells Fargo, on Facebook, suggested that its customers keep trying to log on to its website “as the disruption is usually intermittent.”

Wells is the fourth-largest U.S. bank by assets.

Davis, the BB&T spokesman, said BB&T’s customers might encounter problems on its website while the bank is using “mitigation efforts” to address the cyberattacks. But it’s rare that those efforts affect the use of BB&T’s site, he added.

Roberts: 704-358-5248; Twitter: @DeonERoberts
Hide Comments

This affects comments on all stories.

Cancel OK

The Charlotte Observer welcomes your comments on news of the day. The more voices engaged in conversation, the better for us all, but do keep it civil. Please refrain from profanity, obscenity, spam, name-calling or attacking others for their views.

Have a news tip? You can send it to a local news editor; email local@charlotteobserver.com to send us your tip - or - consider joining the Public Insight Network and become a source for The Charlotte Observer.

  Read more



Hide Comments

This affects comments on all stories.

Cancel OK

The Charlotte Observer welcomes your comments on news of the day. The more voices engaged in conversation, the better for us all, but do keep it civil. Please refrain from profanity, obscenity, spam, name-calling or attacking others for their views.

Have a news tip? You can send it to a local news editor; email local@charlotteobserver.com to send us your tip - or - consider joining the Public Insight Network and become a source for The Charlotte Observer.

  Read more


Quick Job Search
Salary Databases