Big retailers depend on the accuracy of their computer systems and barcodes to provide consumers with the correct price.
The state conducts unannounced inspections of retailers to ensure accuracy between the prices advertised and the prices that end up on receipts.
If a store scores more than a 2 percent error rate, it could face inspections and possible fines.
Because most scan errors are not in the customer’s favor, be sure to check your receipt before you leave the store.
Here are some tips:
• Monitor the price register as your items are rung up.
• Most errors will occur on the first day of a sale: Typically Wednesdays for grocers and Sundays for drugstores and retailers such as Target and Wal-Mart.
• If you find the error after your groceries are bagged, ask about it. Be polite – the staff member is not responsible for the error and was not intentionally trying to overcharge you.
• Know your store policies, because they differ store to store.
• Bi-Lo, Food Lion, Harris Teeter, Lowes Foods and Publix will give you the item free if it was incorrectly scanned. At Wal-Mart, the customer will receive the product at the lowest market price. CVS will give you $2 off the correct price if you find an item that is scanned incorrectly.
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