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Pop-up stores provide the gift of grab

By Caroline McMillan Portillo
cmcmillan@charlotteobserver.com
  • http://media.charlotteobserver.com/smedia/2013/11/17/17/13/NltuK.Em.138.jpeg|316
    DIEDRA LAIRD - dlaird@charlotteobserver.com
    Amy MacCabe, owner of Savory Spice Shop of South End, at her shop with some of the spice gift boxes she sells at her new SouthPark pop-up store/kiosk. She hopes the pop-up will boost sales and exposure, giving her more long-term customers. Diedra Laird - dlaird@charlotteobserver.com
  • http://media.charlotteobserver.com/smedia/2013/11/17/17/13/172L04.Em.138.jpeg|209
    DIEDRA LAIRD - dlaird@charlotteobserver.com
    Amy MacCabe, owner of Savory Spice Shop of South End, at her shop with some of the spice gift boxes she sells at her new SouthPark pop-up store/kiosk. She hopes the pop-up will boost sales and exposure, giving her more long-term customers. Diedra Laird - dlaird@charlotteobserver.com
  • http://media.charlotteobserver.com/smedia/2013/11/17/17/13/1kQpqp.Em.138.jpeg|221
    DIEDRA LAIRD - dlaird@charlotteobserver.com
    Customer David Flanagan is helped by Savory Spice Shop of South End owner Amy MacCabe. For a story about the rise of pop-up stores and the strategy behind using them for the holiday season. Amy MacCabe, owner of Savory Spice Shop of Southend has a brick-and-mortar store, but also opened a pop-up store/kiosk at SouthPark Mall to cash in on the holiday foot traffic. She hopes it will boost sales and exposure, giving her more long-term customers. Diedra Laird - dlaird@charlotteobserver.com
  • http://media.charlotteobserver.com/smedia/2013/11/17/17/13/1vbL9e.Em.138.jpeg|232
    DIEDRA LAIRD - dlaird@charlotteobserver.com
    Exterior of Amy MacCabe's Savory Spice Shop of South End. For a story about the rise of pop-up stores and the strategy behind using them for the holiday season. Amy MacCabe, owner of Savory Spice Shop of South End, has a brick-and-mortar store, but is also opening a pop-up store/kiosk at SouthPark Mall to cash in on the holiday foot traffic. She hopes it will boost sales and exposure, giving her more long-term customers. Diedra Laird - dlaird@charlotteobserver.com
  • http://media.charlotteobserver.com/smedia/2013/11/17/17/13/ZgaUP.Em.138.jpeg|247
    DIEDRA LAIRD - dlaird@charlotteobserver.com
    Employee Elizabeth Clark of Savory Spice Shop of Southend gets spice bottles ready for the new Savory Spice SouthPark kiosk, which opened Nov. 12. Amy MacCabe, owner of Savory Spice Shop of South End, has a brick-and-mortar store, but is also opening a pop-up store/kiosk at SouthPark Mall to cash in on the holiday foot traffic. She hopes it will boost sales and exposure, giving her more long-term customers. Diedra Laird - dlaird@charlotteobserver.com

More Information

  • Popping up in places

    “Queen of the Pop-Up” Christina Norsig offers tips for maximizing the arrangement:

    • Be interactive: If you’re hoping to pick up on walk-through traffic, give customers a reason to stop. Make your display colorful and engaging. If you sell food or drink, offer samples. “Give consumers the ability to taste and experience,” Norsig said.

    • Get creative with marketing: One client Norsig worked with invited a local with a large following on Instagram to host a party at the pop-up. The guy, who had around 40,000 followers, posted pictures from the event and attracted a number of people to the pop-up afterward.

    • Negotiate the fine print: If you’re renting a space temporarily, don’t overlook the necessities: a bathroom to use, storage space, a loading dock where you can bring in new merchandise.



Amy MacCabe has run the Savory Spice Shop of South End for two years. But she’s still got a long way to go in spreading the word about her “1,600-square-foot spice pantry,” and what it offers.

“We get great people in (our Southend shop) every day who say, ‘I didn’t know you were here,’” MacCabe said.

That’s why she’s so excited about her latest endeavor: “hitting the mall pavement.”

Just in time for the holidays, MacCabe opened a 10-foot-by-11-foot walk-through gift shop in a bustling SouthPark Mall corridor by the fountain between Belk and Dillards last week.

It’s eye-catching; it’s packed with holiday gift boxes, ranging from $22 to $75, as well as individuals spices, starting at $3 a bottle. And most of all, the shop itself has an expiration date: less than two months.

Retail analysts call this temporary structure a “pop-up,” as business that sets up a temporary location then leaves.

It could be a one-day market, a week-long kiosk, or a months-long stint in a storefront. The key to short-term retail is the strategy.

“It’s a way to grab (consumers’) attention,” said Christina Norsig, known as the “Queen of Pop-ups,” and author of “Pop-Up Retail: How You Can Master This Global Marketing Phenomenon.”

“It’s this whole notion of everything speeding up and consumers’ needing to be stopped in their tracks,” she said.

Norsig achieved notoriety in the “quick” retail scene during the height of the recession in 2009. She’d noticed all of the empty retail spaces around New York City and knew how expensive it was for landlords to maintain a space without a tenant. She also knew how wary small-business owners were of signing an expensive long-term lease in a tough economy.

So Norsig helped found PopUpInsider.com, a national online marketplace where merchants can connect with landlords and shop for temporary retail space.

Though some big-box retailers are testing the strategy, Norsig says it’s largely a movement among startups and mom-and-pop small businesses.

And, she adds, for a savvy entrepreneur, it can pay big dividends.

‘Reassuring’ for customers

MacCabe of Savory Spice says her confidence is buoyed by the number of Charlotte businesses that have tried their hand at the pop-up strategy to great success.

For Shelly Domenech, opening a pop-up store was critical during the biggest transition of her entrepreneurial career.

Domenech, whose lingerie and fine sleepwear boutique I.C. London celebrated 20 years of Charlotte success last year, oversaw two stores, the flagship I.C. London in East Boulevard in Dilworth and the Ballantyne Village location, about 10 years old.

But she grew weary of two rents, two inventories, two sets of employees and little time for her own two children. So over the summer, she decided to consolidate the two stores in one central location at the Village of SouthPark.

The only problem: Her two leases ran out before her new one started. So for five months, she rented a 500-square-foot space inside upscale women’s consignment store J.T. Posh off Park Road.

Also sharing the 2,000-square-foot space was another pop-up shop, Womb Maternity Consignment.

But it took strategic advertising to make sure customers even knew about her temporary spot. Domenech updated her website and continued posting updates to her her more than 1,200 Facebook fans and nearly 2,000 Twitter followers.

“It wasn’t easy,” Domenech said, but “it kept me going during the summer and it gave my customers a sense of calm like, ‘She’s still in town.’ … I think it was reassuring that I didn’t close for five months.”

Creating a one-stop shop

Sisters Courtney Sloan and Jill Pleune, who co-own Sloan Boutique in Dilworth, opened their doors to another brick-and-mortar retailer, Jeffre Scott Apothecary, this holiday season, to better market themselves as a one-stop shop for holiday wear.

Scott, a nationally recognized makeup artist whose shop is by the Manor Theatre on Providence Road, set up a makeup counter by the shoe displays on the second floor of Sloan Boutique in early November.

The shops had operated pop-ups before for trunk shows and other events, so they knew his offerings – from makeup to brow-shaping – were complementary. In lieu of rent, Scott is giving the sisters a percentage of his sales from the pop-up.

“Customers are loving it,” Pleune said. One customers came in to get shoes to go with her a holiday dress. While she was trying them, Scott recommended a bright red lipstick and lip gloss.

“She was like, ‘Now I’m complete,’” Pleune said. “You can literally come to our store, dress from head to toe, and walk out the door and be ready to go.”

Sloan Boutique itself even opened a pop-up near Lake Norman inside “Luna’s at the Lake” clothing boutique. The 15-year-old store had upscale clothing, but no shoes. Bringing Sloan in to cover that gap was a good way to begin offering more without the upfront investment in inventory.

And if customers keep loving the Jeffre Scott set-up during the holidays, Pleune said he might stay on longer and and offer facials.

“We feel like joining forces with other small businesses is where the future is going.”

‘While people are out and about’

That “we’re stronger together” mentality is what brought led Olive Stewart, founder of Bushelle Seasonings, whose homemade marinades are on the shelves at Whole Foods, to plan a pop-up marketplace for Small Business Saturday on Nov. 30.

The shopping day, following Black Friday festivities, was designed to raise awareness and sales for small businesses nationwide. But for small-business owners like Stewart who don’t have a brick-and-mortar presence, the day usually comes and goes with no fanfare or payoff.

Which is why Stewart reached out to other small producers like herself – from fish-cake chefs to jewelry makers to sellers of all-natural dog bones – to organize the one-day pop-up.

“We thought we’d raise awareness while people are out and about,” Stewart said.

The market will be from 9 a.m. to 5 p.m. at 1320 S. Church St. uptown.

Like Stewart, MacCabe says her goal with Savory Spice’s SouthPark Mall pop up is to boost sales, but more importantly, to raise awareness.

“If we can just carry it to the point where we’re marketing the heck out of what we do, who we are and where we are (in South End), that’s it,” MacCabe said.

“We’re just going to have to hold on tight and see what the next two months bring us.”

McMillan Portillo: 704-358-6045 On Twitter: @cbmcmillan
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