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Belk: Website now ‘fully functional’

By Caroline McMillan Portillo
cmcmillan@charlotteobserver.com

Charlotte-based Belk Inc. says the company website, which experienced slowdowns and outages on Thanksgiving and Black Friday, is running normally again.

“The site is fully functional,” Belk spokeswoman Jessica Graham said Monday, in an e-mail.

Belk had advertised online deals for the holiday weekend. But hundreds of customers took to the company’s Facebook page to complain that they either couldn’t complete their orders or couldn’t access the site at all.

Graham said the company extended the pricing until Sunday for customers who weren’t able to get through the site during the outage.

Customers who were unable to complete transactions were referred to a customer service line where the company said “price adjustments” would be applied.

The discounts were also honored in the brick-and-mortar stores, Graham said.

“So all they had to do was request the discount that they missed...and we extended (it),” Graham said.

Graham said Friday the website problems were due to heavy traffic.

The retailer, which has been trying to boost its online presence, recently said November was the “go-live” month for a new technology platform designed to replace the company’s existing systems for information technology and merchandising.

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