Bank of America and Wells Fargo are changing some of their practices to comply with the terms of a national legal settlement that aimed to fix pervasive problems in mortgage servicing, a Wednesday report from the agreement’s watchdog shows.
Both banks failed tests earlier this year that were designed to see whether they were effectively servicing delinquent mortgages. Should either Bank of America or Wells Fargo be found to have failed the same tests again, they would be subject to fines or other penalties.
The tests are the result of a $25 billion settlement between state attorneys general and five large U.S. banks announced in early 2012. The accord was intended to end widespread evidence of shoddy mortgage servicing practices by imposing a slate of more than 300 rules. Banks also are required to provide billions in relief directly to borrowers.
A year later, a June report from mortgage settlement monitor and former N.C. Banking Commissioner Joseph Smith showed that banks were not always living up to their end of the bargain.
Bank of America was found to have failed a test that requires banks to provide accurate information in letters sent to borrowers before referring them into foreclosure. Both the Charlotte bank and San Francisco-based Wells Fargo failed a separate test requiring banks to tell homeowners seeking a loan modification whether they have sent in all the correct documents within five days.
In Wednesday’s report, Smith laid out the plans each bank has put forward to fix the problems.
Among other corrections, Bank of America will eliminate a daylong “file hold” step as it reviews loan modifications, the report says.
The bank will also fix its computer systems to make sure the right information is going on letters to homeowners. People who might be affected will be held out of foreclosure in the meantime.
Wells Fargo will begin notifying borrowers more frequently if they’re missing documents, and will begin tracking all loan modifications in the process that do not have all the paperwork complete, according to Smith’s report.
Both banks will be tested to see whether they’ve fixed the problem next year.
“We have some work to do, as you can see,” Smith told the Observer on Wednesday. “I’m satisfied that we’re making some progress.”
Bank of America said in a statement that it has diligently worked toward meeting all 300 of the new servicing standards.
“We are pleased that the federal monitor’s quarterly reports have supported the overall effectiveness and success of our efforts,” the bank said.
Wells Fargo said that the next report will show that it passed all the tests for the third quarter of 2013.
“We will work with the monitor to assess the company’s performance on an ongoing basis and also will continue our efforts to improve our service to customers,” Wells said in a statement.
Dunn: 704-358-5235; Twitter: @andrew_dunn
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