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Red Ventures to add 200 jobs in Charlotte region

Fort Mill, S.C.-based Red Ventures said Tuesday that it plans to hire 200 people to work in its Charlotte-area call centers as the company prepares for additional business this year.

Red Ventures, which handles in-bound customer calls for corporations, said it plans to add the employees over the next two months at its Fort Mill and University City operations. The company said Tuesday it had a net increase of 400 jobs in the region last year as it landed deals with AT&T, National General Insurance and Verizon.

“We’re growing so incredibly fast,” spokeswoman Kylie McQuain said. Some of its clients are expanding the scope of work the company does for them, “which means we need to bring in more talent.”

Roughly 90 percent of the 200 positions will be in inside sales, McQuain said. Those employees will answer customer calls for the companies that outsource to Red Ventures.

The inside sales positions pay $40,000 to $65,000 a year on average, she said. The figures include base pay and uncapped commissions.

McQuain said the other openings are for Web developers, Web designers and analysts. She said she could not provide salaries for the other openings as they vary based on experience.

Founded in 2000, Red Ventures also creates websites for companies and sells and markets their products. The company employs roughly 1,300 in the Charlotte area, most at its Fort Mill headquarters. Its University City call center opened last year.

Other companies have added call center jobs in Charlotte recently. Cincinnati-based Convergys said in November that it added 1,650 jobs at its two sites in Charlotte. Officials in the call center industry say Charlotte is an attractive market in part because of a strong base of trained customer service professionals.

Red Venture’s Tuesday announcement is in addition to plans unveiled in December to hire about 200 employees, mostly in sales, after Red Ventures secured contracts to provide AT&T, National General Insurance and Verizon a combination of online marketing and sales services.

Of those positions, about 170 have been filled, McQuain said.

Red Ventures is known for its “quirky” culture, and the company strives to provide its workers a good working environment, she said. Among other things, its Fort Mill operation has a basketball court and restaurant, closed to the public, where employees can eat meals subsidized by Red Ventures.

The Fort Mill campus is undergoing a 180,000-square-foot expansion set for completion in May. A bowling alley and beer garden are among the planned additions.

Red Ventures’ headquarters is located in Indian Land but the company has a Fort Mill post office address.

Roberts: 704-358-5248; Twitter: @DeonERoberts
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