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Are appliances breaking down faster?

By Alan J. Heavens
The Philadelphia Inquirer
SL_Appliances_Ranges
T. Ortega Gaines - ogaines@charlotteobserver.com
Consumer reports says our appliances aren’t necessarily giving us more problems.

In case you’ve wondered lately while kicking and swearing at a less-than-stellar appliances, our household machines aren’t breaking down faster.

Repair rates for most products in a recent survey are similar to results from a 2010 survey, says Cassie Eberle at Consumer Reports.

And some products are breaking less often, Eberle says. Laptops had a repair rate of 24 percent in 2013, down from 36 percent in 2010.

Warranties don’t improve satisfaction. People who had service contracts or extended warranties weren’t any happier with their repairs, Consumer Reports says.

Actually, they were more likely to have had repairs done incorrectly the first time around than people without those contracts, and they waited at least two weeks for repairs.

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