Companies must do three things when facing crisis: Own it, be transparent and explain the plan to fix it, says one branding expert. Wells Fargo CEO John Stumpf has stumbled – a lot – on attacking the crisis his bank has faced since revelations that his employees created fake accounts without customers knowing.
WARNING GRAPHIC CONTENT: The Charlotte-Mecklenburg Police Department released body and dash-cam videos of the fatal police shooting of Keith Lamont Scott on Saturday after days of mounting public pressure. In a press conference, Chief Kerr Putney said while the videos show no “absolute, definitive visual evidence" that the 43-year-old black man had a gun in his hand, other evidence from the scene does prove it.
Charlotte-Mecklenburg Police Dept.
Dash-cam video shows deadly police shooting of Keith Lamont Scott
Artists make Charlotte's broken look beautiful
Charlotte police release body-cam footage of Scott shooting
Cam Newton: It was 'baffling' that Kelvin Benjamin didn't get more touches