Frequently Asked Questions
Have a question about your Digital news access? Below you’ll find the answers to frequently asked questions about our digital and print news services. If your question is not answered here, please fill out the form below or contact Customer Service.
What is new about my Charlotte Observer digital account services page?
We have updated your Charlotte Observer digital account services page to help you manage your news all in one place, no matter how you choose to get it. Whether online, on your phone, by tablet, or on our mobile apps, your new account services page is the place to start!
What is the difference between a Digital subscription and a Digital & Print combination subscription?
- Online access to the latest in news by internet, mobile, tablet and apps
- Online Digital replica of the printed edition
- Unlimited digital access to the news
- Video news coverage, in-depth analysis and social media commentary
- Access to digital circulars
Digital & Print Delivery
All of the Digital Only bullets plus:
- Sunday Coupons
- PARADE magazine
- Local and National Circulars
- Grocery sales/circulars
- Weekly Real Estate, Career, Money and Comics coverage
Can I share my digital subscription with others?
Yes you can. Up to five devices per user account can be used to access your digital news services and your account details at any one time. For privacy and security reasons, we recommend you only share your account with those in your household.
Why am I being asked to login or register every time I click on a news story?
We offer limited complimentary access to our award-winning news and journalism for all our visitors for occasional personal or research needs. For more frequent and in-depth access to the latest local and national news, sports and entertainment coverage, you can register and subscribe to any of our affordable packages for unlimited access to our sites and services.
How do I purchase a Digital Only subscription or a Print and Digital subscription?
Please click here or call us at 1-800-532-5350.
Can I subscribe to just newspaper delivery without online newspaper digital access?
For print and digital subscribers, online newspaper digital access is already included with your newspaper delivery. You are welcome to take advantage of www.charlotteobserver.com with this subscription, and can share this access with members in your household.
If I have Charlotte Observer digital access and receive the newspaper every morning, will I see a separate charge or bill for my new digital account?
No. If you receive home delivery of your newspaper, your digital access and online account is already included as part your subscription. If something is incorrect on your statement, please fill out the contact us form on this page.
Access & Activation
Why do I need to set up my Charlotte Observer digital account password again?
We have added many new features for our subscribers and security updates. For example, you’ll be able to share your Charlotte Observer digital access with family members with no need to buy multiple accounts. Therefore you’ll need to update your password. You can re-use your existing password if you’d like, but we encourage you to take the opportunity to use a strong password given the all-access nature of your news services and home delivery preferences and to change it periodically. You will need to enter your new password (or re-enter your existing password if you choose not to change it) on each device accessing your Charlotte Observer digital account.
How do I activate my Charlotte Observer digital account?
If you also receive delivery of the newspaper, you can activate your digital account here: www.charlotteobserver.com/activate. Once you set up your login and password, please use those credentials whenever accessing our services on any of your devices.
If you purchased the digital access only (without any newspaper delivery) package, your account is already activated through the order process. If you are prompted to subscribe or enter your login and password, for instance when accessing your news services on a different computer, device or app, please enter the same credentials as when you ordered services or last updated your account information online.
If you are still having trouble activating or accessing your account, please contact us by using the form on this page.
How do I reset my password?
Please click here> to reset your password. You will then need to update any stored passwords wherever you are accessing your digital news services.
My print subscription is on a vacation hold. Do I lose access to my digital news services?
No, staying informed and up-to-date with the news in your community while you are away is important, so we’ll gladly continue your digital news services for up to 14 days after you have put your delivery on hold.
Getting the news on the web
How do I access my Charlotte Observer digital account on the internet?
From any web browser on your computer, cell phone, tablet or mobile device, visit our web site’s home page, or any page, at www.charlotteobserver.com and look for the Sign In link at the top of the page or on mobile (insert image of navigation hamburger) or menu button. Click on this link to enter your login and password you have previously activated. Occasionally, you will be prompted to re-enter your credentials for security reasons. The same security requirements will require you to sign in when you access your news in a different format for the first time, like changing browsers, going through an app or accessing the newspaper’s digital replica.
What web browser is recommended for viewing the website?
Does my digital subscription include news access by my Nook or Kindle eReader or app?
Nook or Kindle news access is not included in our digital subscriptions. Similarly, our specialized news service from the Nook or Kindle eReader or app does not include a digital subscription.
Getting the news on mobile or tablet via our apps
How do I get to the latest Charlotte Observer Android and Apple apps?
Please visit charlotteobserver.com/mobile for other app options, too!
I’m having trouble using the Apple iPhone/iPad iReader app to access my news.
You need to be logged into your iTunes account with the same email account that was provided to purchase or activate your digital subscription. If you are logged in, you also need to be on the latest version of the app. If you’re not sure, simply delete the app and visit the App Store to download it again. If you’re having trouble accessing your app-only subscription, you might need to click on the “Restore Subscription” button located under settings.
Getting the news with the e-replica edition
How do I access the e-replica edition of the newspaper?
The easiest way to access the e-replica edition is by clicking here or using the links at the bottom of any web page. It is also available from within the website’s navigation menu, or via a courtesy email sent daily to your inbox.
Can I view back issues of the newspaper online?
You certainly can! The last 14 editions of the newspaper are usually available. Look for the “Calendar” option on your page when viewing any digital edition of the paper and click from the dates available to instantly change the edition.
Getting the news home delivered
How do I add Charlotte Observer home delivery to my digital subscription?
Call us at 1-800-532-5350
How do I contact Circulation for a delivery pause or other issue?
Please visit the Subscription Service Center or call 1-800-532-5350. Please note that many requests and issues can be completed online for fastest service.
Lets get technical
I am getting an error message when I visit your site or use your app. What should I do?
Try closing all applications and restarting your computer, mobile device or cell phone, which helps solve a lot of issues, including memory shortages which can impact performance. Clearing your internet browser’s cache (see www.refreshyourcache.com) can also help.
Who can I contact if I have other questions?
Please email us at email@example.com or complete the form above. We will respond to you within 1-2 business days.