When Jerry Shepard’s Travelzoo voucher for pet-friendly accommodations doesn’t come through, the resort agrees to extend the offer. Now it won’t honor the voucher. What gives?
Yosemite Lakes sent a reservation confirmation for a yurt (a large, dome-shaped, tent-styled structure) that did not allow pets. I called and pointed out this error to Yosemite Lakes. The proposed solution was to extend my voucher so I could reserve one of its pet-friendly yurts.
When I arrived, the resort would not honor the promotional value of the voucher. I explained the situation to several employees and eventually to a manager. They would not budge from their decision not to honor the promotional value of the voucher, and I was charged $48.
I called Travelzoo and was told that it could not get involved in this dispute since the voucher had expired.
I would have stayed at this property prior to the expiration date of the voucher had Yosemite Lakes not reserved a non-pet yurt. I think Yosemite Lakes should not have charged me the additional $48. Can you help me get my money back? – Jerry Shepard, Fairfield, Calif.
That’s an important lesson – and at $48, a relatively affordable one – to always get a promise in writing. I can’t remember what I told someone a day ago, let alone a week ago. So unless someone from Yosemite Lakes extended your voucher in writing, by email or by sending you a new paper voucher, there’s no way to verify anything that anyone told you.
I might have circled back with Travelzoo, the company that sold you a voucher for a ”pet-friendly” room. After all, you didn’t get what you paid for. I would have started with an email query through Travelzoo’s form: www.travelzoo.com/local-deals/support.
Failing that, I might have reached out to one of Travelzoo’s executives. Their names are listed on its website: http://ir.travelzoo.com/bios.cfm.
It’s difficult to tell if the resort just decided to change its rules or if Travelzoo goofed. But no matter – you should have been able to use the full value of your voucher, as advertised.
I contacted Travelzoo on your behalf. The company investigated your claim and found that it had a ”miscommunication” with the resort. Travelzoo refunded your $48.