Some Charlotte residents are still without cable and Internet following a major storm Friday, and the area’s largest provider isn’t saying when service will be restored to all customers.
It isn’t clear how many Time Warner Cable customers are still without service. The company, which was acquired by Charter Communications in May, has been telling customers its engineers are still working to restore services in some areas.
Time Warner Cable is the region’s dominant cable provider, with over 500,000 residential and commercial customers in the Charlotte area.
Restoration happens quickly as power is restored, the company said, and there are “lots of variables” affecting where customers may have lost power but not service, and vice versa. In many instances, the provider added, they follow the power company into a neighborhood as soon as power is restored in order to restore service quickly.
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For AT&T customers, service was restored Saturday. Technicians worked “around the clock” to resolve the issue and make sure service is running normally, spokesman Josh Gelinas told the Observer.
Meanwhile, hundreds of people in Charlotte were still without power midday Monday, and Duke Energy said the outages could last through Monday night.