Charlotte firms make BBB’s ‘Dirty Half-Dozen’ list for unanswered complaints

07/21/2014 5:21 PM

07/22/2014 12:11 PM

Six Charlotte-area companies have been named to the Better Business Bureau’s “Dirty Half-Dozen” list, an annual compilation of businesses with the most unanswered customer complaints for the first half of the year.

Consumers have filed 6,320 complaints with the bureau so far this year, according to the organization’s news release. Here are the companies that made the list:

•  The Pro Group. Waxhaw-based contractor Randy Briel has six complaints that he accepted payment without finishing, or even starting, the work he was hired to perform. According to the BBB, Briel has used 21 business names, 21 phone numbers and a dozen aliases. He could not be reached for comment.
•  SpeedTech Auto Racing Schools. Randy Baker, son of NASCAR legend Buck Baker, owns the Concord-based business that offers driving lessons at NASCAR tracks. Six customers complained that SpeedTech sold them a lesson that they never received. When the Observer tried to reach the firm Monday, its number had been disconnected.
•  Looc Studio. Six customers complained that this Newton-based furniture manufacturer failed to deliver purchased furniture and never issued a refund. None of the complaints were answered. Owner Matt Carfaro said the company got backed up when a family member had medical problems. “We’re refunding money,” he said. “We’re getting our company back on track.”
•  Monster Marine LLC. The Mooresville-based boat dealer owes a total of $108,000 to six customers from six states, according to the BBB. Customers said owner Seth Andrew Bloom failed to deliver a purchased boat, did not return proceeds from selling a boat on consignment or did not issue a boat with a clean title. Only one complaint has been answered. The number listed for Monster Marine has been disconnected.
•  PDL Recovery Services. The Charlotte-based debt collector has four unanswered complaints that allege the company harassed residents via threatening phone calls and even impersonating law enforcement. Last year, PDL had the most unanswered complaints on the BBB’s 2013 Dirty Dozen List. The company could not be reached for comment.
•  Principle Moving Inc. Customers complained that the Charlotte-based mover damaged their furniture or home and will not pay for the damage, according to the BBB. Principle Moving had three unanswered complaints in 2014. Owner Tim Maidans denied there were any outstanding complaints and said the company reimburses clients when they submit complaints directly. “If clients are not satisfied with compensation, they can take it to small claims court,” he said.

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