About 100 MetLife employees in Ballantyne are transitioning to a managed services provider called CSC.
The 106 affected employees will support MetLife customers in roles similar to their current jobs with the insurer, according to a statement from CSC. The changeover to CSC will be completed by the end of this year.
In early August, MetLife signed an agreement with CSC to administer seven million policies for MetLife. As part of the agreement, CSC will provide a call center, operations and IT support for a portion of the insurer’s U.S. retail business.
The affected employees work in MetLife’s Gragg Building in Ballantyne, according to a Worker Adjustment and Retraining Notification Act (WARN) notice from the N.C. Commerce Department. Companies are required under federal law to file WARN notices when they make mass layoffs, close facilities and change ownership.
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As the latest step in the insurer’s plan to split off its retail business, MetLife said earlier this summer it was rebranding the locally based business unit as Brighthouse Financial.