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  • BofA customer reacts to closure of teller lanes

    Bank of America customer Mary Jones, 86, is among those upset by the lender's move to end drive-up teller service at its 2249 Beatties Ford Road branch. To offset the loss of that service, the bank says it plans to install a drive-up ATM that will allow customers to converse via video with tellers in call centers during and after normal banking hours.

BofA customer reacts to closure of teller lanes

Bank of America customer Mary Jones, 86, is among those upset by the lender's move to end drive-up teller service at its 2249 Beatties Ford Road branch. To offset the loss of that service, the bank says it plans to install a drive-up ATM that will allow customers to converse via video with tellers in call centers during and after normal banking hours.
deroberts@charlotteobserver.com