Banking

March 18, 2014 11:49 AM

Survey: Bank customers dislike solving problems on social media

Banks that use social media to handle customer complaints might be doing more harm than good, suggest the results of a study released Tuesday by a Charlotte consulting company.

Related content

Comments

Videos

More Videos

New chip cards: Is your business ready? 01:08

New chip cards: Is your business ready?

BofA Shareholder's Breakup Proposal Fails 01:08

BofA Shareholder's Breakup Proposal Fails

People flock to Speed Street 00:54

People flock to Speed Street

ShopTalk Video: Women's Business Center-Charlotte 00:46

ShopTalk Video: Women's Business Center-Charlotte

Fashion designer Charles Harbison and HB2 01:39

Fashion designer Charles Harbison and HB2

Fashion designer Charles Harbison 05:04

Fashion designer Charles Harbison

Sabrina Taggert forgives the man who killed her daughter 01:34

Sabrina Taggert forgives the man who killed her daughter

Southern Grace Distillieries plans to move into an old prison 01:11

Southern Grace Distillieries plans to move into an old prison

Father yells at Union County school bus driver 00:42

Father yells at Union County school bus driver

WBTV First Alert forecast for 05.26.16 02:46

WBTV First Alert forecast for 05.26.16

Benny Parsons will not be forgotten 01:24

Benny Parsons will not be forgotten

Share Video

Editor's Choice Videos