Barista Elizabeth Roughton prepares a customer’s latte at Rocky River Coffee Co. in Harrisburg. Hiring the right people is key to building a foundation for great customer service, writes small-business columnist Ann Marie van den Hurk.
Barista Elizabeth Roughton prepares a customer’s latte at Rocky River Coffee Co. in Harrisburg. Hiring the right people is key to building a foundation for great customer service, writes small-business columnist Ann Marie van den Hurk. T. Ortega Gaines ogaines@charlotteobserver.com
Barista Elizabeth Roughton prepares a customer’s latte at Rocky River Coffee Co. in Harrisburg. Hiring the right people is key to building a foundation for great customer service, writes small-business columnist Ann Marie van den Hurk. T. Ortega Gaines ogaines@charlotteobserver.com

When it comes to customer service, business owners should think like customers

December 22, 2015 06:00 PM