It’s not uncommon to get the wrong name written on a Starbucks cup, but a recent incident at a Charlotte-area Starbucks left one customer feeling bullied for her political beliefs.
Kayla Hart said she was wearing a shirt in support of President Donald Trump at a Starbucks on East Boulevard in Dilworth. Instead of the barista putting Hart’s name on her cup, she said the label had the phrase “Build a Wall,” in reference to the president’s campaign promise to build a wall along the U.S.-Mexican border.
Hart told FOX 46 Charlotte she felt saddened by the incident and walked out when other people noticed, and other baristas laughed. She said she believed she was being bullied for wearing the shirt.
“I just found it really sad that I can’t wear a t-shirt with our president without being made fun of,” Hart told FOX 46 Charlotte.
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Reggie Borges, a spokesman for Starbucks’ corporate office in Seattle, said the company is working with the barista and using the incident as a teaching moment.
“This experience is absolutely not consistent with our standards or the respectful experience we want to provide to our customers,” Borges said.
Borges said both national and local representatives from Starbucks have contacted Hart to apologize, and he hopes the company doesn’t lose her as a customer permanently. He said Starbucks’ vision is to be a third place outside of home and work where people can go to in their community and feel welcomed.
“We want to make sure they feel comfortable regardless of their points of view,” Borges said.
Hart could not immediately be reached for further comment.
LaVendrick Smith; 704-358-5101; @LaVendrickS