AT&T U-verse to route Charlotte 311 calls

07/11/2014 5:27 PM

07/11/2014 5:28 PM

AT&T has agreed to route 311 calls for non-emergency city services made from Charlotte-area U-verse network phones to the CharMeck call center.

Previously, AT&T U-verse customers with 704 or 980 area codes had to dial 704-336-7600 to reach the call center. Other users in Charlotte, including people who use Skype or phones that do not have a 704 or 980 area code, will still have to dial the 10-digit number.

The change, which will not cost the city or county, should be effective Aug. 1.

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