In June 2007, the former South Independence Boulevard changed names to Charlottetowne Avenue.
Since that change, though, Joe O'Neill and some other business owners on Charlottetowne still haven't found their addresses officially changed on major online mapping sites such as Google Maps or MapQuest.
“We may see 25 to 50 people a day,” said O'Neill, who have e-mailed multiple public officials about the issue, of his drug-testing and fingerprinting business EMSI, “and probably half of them will come in complaining that they had a (heck) of a time finding the place.”
Charlottetowne, which changed names from Seventh Street to Kenilworth Avenue, received its current renaming in June 2007 to help alleviate the confusion around the budding Metropolitan project. Despite more than a year elapsing, the search result when typing in a business on that stretch of road still returns an Independence Boulevard address.
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Linda Durrett, a Charlotte Department of Transportation spokeswoman, said she's received some complaints from business owners and that CDOT has contacted the mapping companies about making updates. She said the county formerly kept a list of all changes to provide to private mapping companies, but stopped doing so.
Chris Savarese, a MapQuest spokesman, said a search found no record of a DOT e-mail requesting an update for the Charlottetowne area.
Both companies use a third-party company to find and confirm any new streets or traffic changes. Spokespeople for Google Maps and MapQuest said they forwarded requests for change last week now that they know of the problem.