AT&T Mobility LLC has been slapped with a record $100 million fine for offering consumers “unlimited” data, but then slowing their Internet speeds after they reached a certain amount.
The Federal Communications Commission said Wednesday that the company misled consumers into buying plans they believed would give them unlimited ability to send and receive data, including Web browsing, GPS navigation and streaming videos. But the FCC said that once the consumer hit a certain level, the data on unlimited plans would be slowed down significantly, at speeds lower than advertised.
AT&T, which launched its super-fast Internet service called GigaPower in parts of Charlotte and Mecklenburg County earlier this week, said it would “vigorously dispute” the fine, which was the largest proposed in FCC history. If AT&T can provide evidence that the FCC allegations are wrong, the fine could be reduced.
“The FCC has specifically identified this practice as a legitimate and reasonable way to manage network resources for the benefit of all customers, and has known for years that all of the major carriers use it,” the company said in a statement released to reporters. “We have been fully transparent with our customers, providing notice in multiple ways and going well beyond the FCC’s disclosure requirements.”
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It’s not unusual for phone companies to slow, or “throttle,” speeds on a network as a way to manage congestion. Verizon slows down speeds for its heaviest users, but only on certain smart phones when there is congestion. Once the bottleneck eases, speeds return to normal.
Until this spring, AT&T was slowing speeds until the customer’s next billing cycle, even when there was no congestion.
Both Verizon and AT&T had phased out their unlimited plans after data usage grew following the iPhone’s launch in 2007. Existing customers, however, were able to keep their unlimited plans.
The FCC says AT&T’s approach to unlimited plans violated the agency’s transparency rule.
“Unlimited means unlimited,” said Travis LeBlanc, the FCC enforcement bureau chief. “As today’s action demonstrates, the commission is committed to holding accountable those broadband providers who fail to be fully transparent about data limits.”
The Observer contributed.