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TWC rolling out faster speeds in five waves around Charlotte

A Time Warner Cable truck is parked in New York in this 2009 file photo.
A Time Warner Cable truck is parked in New York in this 2009 file photo. AP

More and more Time Warner Cable customers in Charlotte-area neighborhoods may have noticed they’re already getting faster Internet speeds.

The cable provider, which has about 480,000 Charlotte-area customers, is rolling out its faster speeds in five waves, and it’s about halfway through the second wave right now, said Rich Ruggiero, a TWC spokesman.

TWC started rolling out its faster speeds in July, and expects to have the rollout complete by the end of the year. The next wave is planned for September, Ruggiero said.

Customers receive a TWC modem that they’ll need to install, then they’ll eventually get the new TWC Maxx at speeds up to six times faster than their current level of service, up to 300 megabits per second, at no extra charge. Ruggiero said customers should be receiving updates from TWC about their service changes.

“The way our networks are built and designed, they don’t correspond obviously to neighborhood boundaries or even particular logic with respect to major roads,” Ruggiero said.

Rather, it hinges on the amount of work TWC needs to do to activate faster service in the area, he added. “There’s not an obvious geographic progression to it.”

A lot of the new areas are in suburban or rural areas that are part of TWC’s Charlotte-based operation, and just the first three are really in the city, Ruggiero said.

Other rival Internet providers across Charlotte are upping the competition as they launch their own high-speed services. In June, for example, AT&T launched its U-Verse with AT&T Gigapower, and that month Google began construction in Charlotte for its Google Fiber high-speed Internet service.

Here are the areas that now have faster TWC service:

▪ A large area in central and south Charlotte, roughly bordered by Tyvola or Runnymede to the north, I-77 to the west, stretching east to about Sharon Road, plus Quail Hollow Country Club and the area north of I-485 surrounding Park Road and stretching east to Johnston Road

▪ Southeast Charlotte on either side of Rea and Providence roads, and “generally south” of Pineville-Matthews Road, like Piper Glen and Blakeney

▪ UNCC and surrounding area in northeast Mecklenburg County on either side of I-85

▪ Southeast Charlotte, including Steele Creek, from I-485 south and west to the N.C. state line

▪ Northwest Charlotte, bordered roughly by I-485 to the west, Brookshire Boulevard to the north, and I-85 to the south and east, plus another section east of I-85, between Brookshire Freeway and I-77

▪ Mint Hill, Matthews and Stallings

▪ Monroe, Indian Trail, Marshville, Weddington, Wesley Chapel and Wingate in Union County

▪ Cherryville in northwest Gaston County

▪ The Kings Mountain area on both sides of the Cleveland/Gaston County border

▪ The Spencer Mountain/Stanley/Mt. Holly area in northern Gaston County

▪ Boiling Springs/Lattimore in western Cleveland County

▪ Stanfield/Locust/Oakboro in southwest Stanley County

▪ Lawndale/Polkville/Fallston/Casar/Belwood in northern Cleveland County

▪ Rockingham and Wadesboro

▪ Clover and Bowling Green, S.C.

Katherine Peralta: 704-358-5079, @katieperalta

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