Some Bank of America customers have been double-billed for purchases made using Apple Pay, the new mobile payments system that debuted this week, the Charlotte bank said Wednesday.
“We apologize for the inconvenience,” bank spokeswoman Tara Burke said. “We’re correcting this issue immediately.”
About 1,000 transactions were affected, and all Bank of America customers who have been double-billed will be refunded, Burke said. She said the bank is “promptly ensuring the double payments are reversed.”
The error affected only Bank of America debit card customers, according to a source familiar with the matter.
Customers were double-billed as the transactions were being processed between the bank and at least one payment network, the source said. The person declined to disclose the network’s name.
Another source said they were not aware of any similar errors being reported at this point involving customers of other banks.
An Apple representative said the company was aware of a Bank of America issue impacting a “a very small number” of Apple Pay customers.
“They’re working on a fix that will be available shortly and reversing any duplicate transactions,” the representative said.
Apple unveiled Apple Pay in September, and it became available to customers on Monday. Customers can make payments in stores with their phones, rather than swiping a plastic card. Apple Pay users touch a sensor on their phone as they hold it near a payment terminal that uses wireless technology to authorize a payment.
Bank of America, the second-largest U.S. bank, is one of many lenders partnering with Apple on the new payment system.