Bank Watch

BofA announces latest updates to online, mobile banking

Bank of America on Tuesday announced changes to its mobile and online banking platform. Among the changes: Android, iPhone and iPad users can now scan their fingerprints to log onto the lender’s mobile app instead of entering a passcode.
Bank of America on Tuesday announced changes to its mobile and online banking platform. Among the changes: Android, iPhone and iPad users can now scan their fingerprints to log onto the lender’s mobile app instead of entering a passcode. Bloomberg

Bank of America on Tuesday announced a variety of updates to its mobile and online banking platforms, as the lender continues to invest in its digital channels amid declining customer traffic to branches.

One particularly noteworthy change: Android, iPhone and iPad users can now scan their fingerprints to log on to Bank of America’s mobile app instead of entering a pass code.

The Charlotte-based bank also announced that its mobile app is now compatible with Apple Watch, the wearable device that Apple began selling this year.

Among the other updates:

Redesigned pages: Bank of America said it redesigned its mobile banking app homepage and its online banking “Accounts Overview” page to give customers a “more personalized, seamless experience.”

Mobile app changes include “quick link tiles” to provide faster access to popular features, such as mobile check deposit. For online banking customers, changes include an “Activity Center” that provides access to popular features.

New security features: The bank said it has launched a “Security Center” to give mobile and online banking customers additional ways to sign into their accounts and monitor account activity.

Customers can opt into an extra security feature that helps verify their identity with a one-time authorization code sent in a text message or email each time the customer signs in.

“Bank by Appointment” changes: Mobile and online customers can now schedule same-day appointments to meet with bankers whose specialties include everyday banking, retirement, home lending and small-business needs.

For a complete breakdown of the changes the bank announced Tuesday, click here.

Deon Roberts: 704-358-5248, @DeonERoberts

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