What's In Store

New Chick-fil-A app lets users pay ahead of time, skip the line

A large crowd of people, estimated at over a thousand, snaked through St. Clair Square in Fairview Heights, Ill. in a 2012 file photo.
A large crowd of people, estimated at over a thousand, snaked through St. Clair Square in Fairview Heights, Ill. in a 2012 file photo. Belleville News-Democrat

Chick-fil-A has launched a new mobile app that lets customers customize their orders, pay ahead of time and skip the line at the register.

The free “Chick-fil-A One” app is available via the Apple Store or Google Play. This new app replaces the Atlanta-based chain’s previous app launched in 2012, according to a statement Wednesday.

Users can download the app directly to their mobile device via Twitter using the hashtag #CFAOne along with the horizontal cow emoji. That download option is available through Aug. 14.

Users can customize their orders through the app, Chick-fil-A said. When they arrive at the restaurant, a “check in” feature signals the kitchen to prep their food. Customers can then pay through the app and skip the line at the register. They can also save their favorite orders on the app for future visits.

The app, Chick-fil-A says, also enrolls customers in a membership program that gives away free menu items to users based on their preferences and previous orders. Membership is open to anyone older than 13, according to the company.

Chick-fil-A says anyone who downloads the app through June 11 will receive a free chicken sandwich, spicy chicken sandwich or grilled chicken sandwich, redeemable through June 30.

“This app was developed based on customer feedback, so it was specifically designed to give our guests an even more convenient and personalized experience in our restaurant,” said Michael Lage, senior manager of digital experience for Chick-fil-A.

Chick-fil-A operates 40 restaurants in the Charlotte area.

Katherine Peralta: 704-358-5079, @katieperalta

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