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A couple settled into Room 217 at Best Western. Four months later they were dead

Here’s what a mom said to hotels after her son and others were killed by carbon monoxide at Best Westerns

Despite the heightened attention brought by deaths at a Best Western in Boone, NC, in 2013, carbon monoxide poisoning continues to afflict scores of hotel guests. Jeannie Williams opens up about her son, and others who were killed by carbon monoxi
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Despite the heightened attention brought by deaths at a Best Western in Boone, NC, in 2013, carbon monoxide poisoning continues to afflict scores of hotel guests. Jeannie Williams opens up about her son, and others who were killed by carbon monoxi

The couple’s trip began like any other.

Last August, Patricia and David Ivie traveled from their home near Fort Worth to the Texas panhandle for a family matter.

They had four children, nine grandchildren and active lives. Patricia, 58, a longtime equestrian, loved her family and her horses. David, 61, a consultant to the oil industry, was a hunter and a competitive skeet shooter who liked to raise money for abused and neglected children.

They checked into the Best Western in the town of Perryton, a hotel used by many who work in the nearby oil fields. They got their key and settled into room 217.

Within four months, both would be dead. Investigators believe they eventually succumbed to carbon monoxide that leaked from a hotel pool heater that night.

Buck Ivie, the couple’s adult son, had watched his parents suffer for months before they died.

During that time, his family found news accounts of an eerily similar tragedy at another Best Western more than 1,200 miles to the east.

In April of 2013, carbon monoxide leaked from a poorly vented pool heater into room 225 at the Best Western in Boone, N.C. Daryl and Shirley Jenkins, a couple in their 70s, died from their exposure. Less than two months later, inside the same hotel room, the deadly gas claimed another victim – 11-year-old Jeffrey Williams.

Those cases highlight a broader problem:

Carbon monoxide leaks inside U.S. hotels have killed at least eight people and injured or sickened more than 250 others over the past five years, according to an Observer review of published accounts.

No government agency tracks such incidents.

So the daughter of Daryl and Shirley Jenkins spent months compiling her own list.

“It’s crazy how many cases are on there,” Buck Ivie said. “It shouldn’t happen at all.”

‘Hazardous to life’

On the morning of Aug. 24, a hotel housekeeper heard a carbon monoxide alarm in the Ivies’ room, their son said. Hotel employees found Patricia Ivie in bed. Her husband was near the bathroom, face down on the floor. Both were unconscious.

The couple was airlifted to a hospital in Amarillo, where doctors found that carbon monoxide had damaged their brains, kidneys, livers and hearts, Buck Ivie said. For about a week, they were in a coma.

David and Patricia Ivie
Patricia Ivie, left, and her husband David died after they suffered carbon monoxide poisoning at a Best Western in Texas in 2017. Courtesy of Buck Ivie

About seven other hotel guests and workers were also treated for carbon monoxide poisoning that day, according to Perryton Fire Chief Paul Dutcher.

The investigators who responded to the hotel found high carbon monoxide levels in a number of second-floor rooms.

“The CO levels were high enough that they were hazardous to life,” Perryton Police Chief Tony Hill told the Observer.

Almost directly below the Ivies’ room, the investigators found something else: a utility room with two pool heaters – and what the local fire chief described as a badly corroded ventilation system.

“I don’t know how they made it that long without having issues,” Dutcher said.

In a hotel room down the hallway from the Ivies, there had been signs of trouble. The guests who checked out of that room that morning had taken the battery-powered carbon monoxide detector off the wall and had placed it on a bedside table, along with a note.

“The note stated the detector alarm went off at 03:30 and 04:30,” according to a report prepared by the Perryton Police Department. “The note also stated the battery needed replacing.”

The carbon monoxide detectors inside the rooms weren’t wired to alert the hotel’s front desk, Hill said.

Terrifying last days

David and Patricia Ivie were never again the same.

Patricia Ivie began acting like a child after she woke from her coma, her son said. She could no longer walk or feed herself.

She died on Oct. 18. The cause of death was organ failure resulting from the “toxic effects of carbon monoxide,” her death certificate said. It happened, the death certificate said, because of a “carbon monoxide leak from hotel pipe into hotel room.”

David Ivie – a man who had always loved to laugh – suffered even more during the months before his death, his son said. In a recent letter to Best Western CEO David Kong, Buck Ivie described what the carbon monoxide did to his father:

“He suffered from terrifying hallucinations … (and) spent his final weeks terrified for his own life and the lives of his family … My dad, the man who raised me, my hero, died mentally insane and not being able to control anything in his own mind. Why? All because he stayed in one of your hotels that night.”

People assume when they are staying at a hotel that all is safe. They just don’t know.

Jeannie Williams, the mother of 11-year-old Jeffrey Williams, who died from carbon monoxide exposure at a Boone hotel in 2013

David Ivie died on Dec. 22 as a result of “anoxic cerebral injury” – or brain damage due to a lack of oxygen, his death certificate said. The underlying cause: “carbon monoxide exposure.”

Kelly Dalton, a spokeswoman for Best Western Hotels, refused to comment on the Texas incident, saying that company officials are still investigating it.

Following the 2013 deaths in Boone, Best Western required all of its hotels to install and maintain carbon monoxide detectors in every guest room and all areas where fuel-burning equipment operates.

“Best Western also consistently provides hotel operators with information warning about the risks of carbon monoxide exposure, the importance of properly maintaining and venting fuel burning equipment, and the ongoing responsibility of focusing on the health, welfare and safety of their guests,” Dalton wrote in response to questions from the Observer.

‘The danger is known’

After coming across news stories about the deaths at the Best Western in Boone, Buck Ivie began talking with Kris Hauschildt, the daughter of the couple who died there almost five years ago.

She sent him a spreadsheet that she had compiled, with information about more than 35 incidents nationwide in which people were sickened or killed by carbon monoxide leaks inside U.S. hotels over the past five years. In more than a dozen of those cases, pool heaters were the source of the dangerous gas.

In a search of published reports, the Observer confirmed those cases – and found several more.

“It’s been almost five years since my parents died,” Hauschildt said. “I really wanted to think our case meant a big enough difference to prevent someone else’s death. Obviously not enough has been done to prevent it from continuing to happen.”

Jeannie Williams has also combed through Hauschildt’s data. Her 11-year-old son died at the Boone hotel, and she, too, was badly injured by the leaking gas.

“People assume when they are staying at a hotel that all is safe,” said Williams, of Rock Hill. “They just don’t know.”

Jeannie and Jeffrey Williams
Jeannie Williams, left, and her son, Jeffrey. When carbon monoxide leaked from a pool heater at the Best Western in Boone, Jeffrey, 11, died and Jeannie was seriously injured. Observer file photo

A spokeswoman for the American Hotel & Lodging Association, whose members include 80 percent of all franchise hotels, said “the safety and security of our guests and employees is paramount.”

The association said it ensures members receive the latest information needed to address carbon monoxide and other safety risks.

“Hotel chains and individual properties have the tools needed to mitigate any potential inadvertent carbon monoxide exposure,” Rosanna Maietta, the association spokeswoman, wrote in an email to the Observer.

After the deaths in Boone, the North Carolina General Assembly increased protections for hotel guests, adopting a law that requires hotels to install carbon monoxide alarms near pool heaters and other fuel-burning equipment.

But most states have no such requirements. North Carolina is one of just 13 states with laws that require hotels to install carbon monoxide detectors, according to the National Conference of State Legislatures.

The family members who lost loved ones in North Carolina and Texas say they believe lawmakers and industry officials must do much more to protect the traveling public.

“There’s no excuse for this happening again,” says Charles Monnett, the Charlotte lawyer who sued on behalf of the Jenkins family. “If they made it a priority, it wouldn’t be happening. The danger is known. They need to be doing something.”

Staff researcher Maria David contributed.

Boone hotel deaths: The aftermath

Here’s what has happened in the five years since leaking carbon monoxide killed three guests at the Best Western hotel in Boone.

An Observer investigation into the 2013 deaths in Boone uncovered a series of errors and decisions by several people, including hotel management, town employees and the local medical examiner.

Vent pipe at Boone Best Western
A corroded vent pipe allowed carbon monoxide to leak into a hotel room, killing three guests at the Boone Best Western in 2013. Observer file photo

In 2014, the N.C. General Assembly adopted a law aimed at preventing such deaths. That law requires hotels and other lodging establishments to install carbon monoxide alarms near fossil fuel-burning heaters, appliances and fireplaces.

That same year, Best Western ordered its hotels to install carbon monoxide alarms in all guest rooms.

Criminal charges filed against hotel manager Damon Mallatere were later dismissed. In exchange, his former company accepted blame, pleading guilty to three counts of manslaughter.

Mallatere this month sued the town of Boone, arguing that its employees maliciously initiated the prosecution against him even though there was no reason to believe he’d committed any crime.

The family of Daryl and Shirley Jenkins – a Washington state couple who died in the hotel – sued Best Western and settled their case months ago for a “substantial amount,” says Charles Monnett, a Charlotte lawyer who represented the family.

Rock Hill resident Jeannie Williams, whose 11-year-old son Jeffrey was among those fatally poisoned, struggled for months with injuries of her own. She said the carbon monoxide poisoning she suffered that day in June 2013 left her with lasting problems – particularly with her short-term memory. Sometimes, she said, she has trouble remembering things she did the previous week.

Earlier this week, the Williams family announced a $12 million settlement with Best Western and other parties.

But Jeannie Williams said her emotional wounds have yet to heal.

“I miss Jeffrey still, terribly,” she said. “You just don’t know when grief is going to hit you.”

Staff Writers Ames Alexander and Rick Rothacker

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