Mecklenburg Co. WIC office switches to paperless electronic system

Changes are coming to the Women, Infant and Children, or WIC program in Mecklenburg County.

The program is switching to a new paperless electronic system starting Monday.

The switch comes after state officials spent months working out kinks in the NC Fast system, which led to long delays for people applying for Medicaid and food stamps.

North Carolina started rolling out the new Crossroads computer system at the end of May to improve the way it administers the federal nutrition program for women and children.

Mecklenburg County officials hope this transition will be a smother one compared to the NC Fast system that left thousands of North Carolinians waiting for months for their food stamps due to missteps within the department.

To prepare for the changeover, all WIC staff is required to attend training classes in Raleigh. As a result, county WIC service hours will be reduced from 10 hours a day to eight hours each day.

Offices will be open from 8:00 a.m. -5:00 p.m., Monday through Friday. And office hours will return to normal hours Oct. 1.

The first time you come to WIC after Crossroads is implemented, you may be asked to provide proof of:

1. First name, last name and birthday of parent/guardian, caretaker or proxy

2. Contact information including physical address, email and phone number

3. Voter registration status

4. Languages spoken and read​