A Charlotte used car dealership, a Gastonia landscaping firm, and a Fort Mill, S.C. moving company have made the Better Business Bureau’s latest “Dirty Half Dozen” list – a compilation of local firms with the most unanswered and unresolved complaints.
The Better Business Bureau of the Southern Piedmont says consumers filed more than 7,500 complaints against businesses in the Charlotte area in the first half of 2016 – a 1 percent increase from last year.
“The majority of businesses in our area work with BBB to resolve consumer complaints because they care about their reputation and they sincerely care about their customers,” said BBB President Tom Bartholomy. “Unfortunately though, there are businesses that don’t resolve or respond to complaints at all.”
The BBB says these are the six businesses with the most unanswered and unresolved complaints from Jan. 1 through June 30:
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▪ Gastonia Landscaping: Customers alleged that they paid deposits to this landscaping service for jobs that were delayed longer than expected or that they paid for work that was started, but not finished. Customers also alleged that the company will not honor warranty agreements. The company had six unanswered and unresolved complaints in the first half of 2016. On its answering machine, the company says it is closing its doors.
▪ AFSCO: Customers complained that this Fort Mill-based collections agency called them about debts they did not owe and threatened to have them arrested if they did not pay the debts immediately. The company had five unanswered and unresolved complaints in the first half of 2016. Agency officials could not be reached Thursday afternoon.
▪ Auto City LLC (not Auto City Inc.): Customers alleged that they bought a car from this Charlotte-based used car dealer and then had problems with getting the car’s title or registration and tags. Others complained that the car they bought had undisclosed damage. The company had five unanswered and unresolved complaints in the first half of 2016. Company officials could not be reached Thursday afternoon.
▪ Flat Rate Movers: Customers said this Fort Mill-based moving service damaged their furniture or their homes, or would not deliver their furnishings unless additional money was paid. The company had five unanswered and unresolved complaints in the first half of 2016. Derrick Felds, a dispatcher for the company, said it takes good care of its customers.
“We do way more good business than bad business,” Felds said. “That’s why we’re still here.”
▪ United Towing Inc.: Customers complained that this Charlotte-based towing service engaged in predatory towing and booting of cars within minutes of them parking their car, or that the company damaged their cars during the tow and refused to pay for damages. According to the BBB, “the company refutes these claims and says that people who park in lots where spaces are reserved or designated for specific businesses are stealing parking.”
The company has four unanswered and unresolved complaints in the first half of 2016.
“We are being unfairly rated,” said Tim Harden, owner of United Towing Inc.
Harden said they were are just doing their job as a towing company.
“People complain because they’re upset about getting towed, but they were breaking the rules,” he said. “I can’t make these people like us.”
▪ Professional Appliance Service: Customers complained that the company collected an upfront fee to order parts that ranged in cost from $109 to $1,036, but did not return to install the part or fix the appliance. Some also alleged that the company damaged their floors. The company had three unanswered and unresolved complaints in the first half of 2016.
Jay Jackson, a managing partner with the company, said it resolved all consumer complaints – but failed to let the Better Business Bureau know that it had done so.