Local

Troubled Delta Airlines cancels another 300 flights Tuesday morning

Delta Airlines delays at Charlotte Douglas

A Delta Airlines computer glitch is causing delays at Charlotte Douglas International Airport and elsewhere Monday morning.
Up Next
A Delta Airlines computer glitch is causing delays at Charlotte Douglas International Airport and elsewhere Monday morning.

After a computer outage forced it to cancel 1,000 of its 6,000 flights Monday, Delta Airlines is continuing to see troubles, with another 300 flights canceled so far on Tuesday.

Company officials said the latest cancellations were part of an attempt to “reset the operation.”

It remains unclear if more flights will be canceled throughout the day, as was the case Monday.

The airline experienced a loss of power Monday that impacted operations worldwide. On Tuesday, airline officials said they were still working to get crews, aircraft and other operations in place.

“We were able to bring our systems back on line and resume flights within a few hours yesterday, but we are still operating in recovery mode,” said Dave Holtz, of Delta’s Operations and Customer Center.

“We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations.”

Customers traveling Tuesday should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.

The power outage in Atlanta, which began at 2:30 a.m., prompted a Delta Airlines to predict “large scale” flight cancellations and delays for its worldwide operations. The troubles prompted the airline to issue multiple apologies, including a video taped apology from Delta CEO Ed Bastian posted.

Delta is also offering compensation to customers significantly affected by delays or cancellations.

In addition, where available, customers are being provided with hotel rooms and other accommodations if a cancellation requires an overnight stay.

Related stories from Charlotte Observer

  Comments