Police implement telephone reporting

The Concord Police Department recently implemented a telephone incident reporting system to better focus the use of sworn officers and departmental resources.

The Telephone Reporting Unit allows residents to file certain incidents and reports by telephone, which officials hope will decrease the number of officers responding to non-emergency calls.

The reports taken by telephone are mostly misdemeanors and non-violent felonies, such as property crimes. Incidents must meet additional criteria:

Incidents must not be in progress.

There must be no physical evidence on the scene.

No injuries suffered.

No witnesses available for interviews.

The reports are processed by two specialists and forwarded to personnel for distribution to the district where the incident occurred. An officer or investigator will follow up if necessary.

The department researched other agencies in the state using a similar program. Through the trial run in December, officials saw an effective response from the unit, accounting for 20 percent of total incidents over an 11-day period.

Concord Police expect to increase officers out in the community with the help of the unit.

Residents can use the Reporting Unit Monday through Friday, 7 a.m. to 8 p.m. Call 704-920-5000 or 704-920-5580.