To reduce wait time and increase customer service, the North Carolina Division of Motor Vehicles has launched seven mobile offices that travel throughout the state.
Each Wednesday since March, one of those offices has come to the Pineville Telephone and Electric Building located next to the Pineville Post Office, 118 College St.
“We are trying to go to areas that don’t have a driver’s license office near them,” said DMV spokesperson Patrice Bethea.
“We think this new service will help save both time and money as people won’t have to travel as far.”
Called a NCDMV CAMS (Convenient Accessible Mobile Service), a specially equipped SUV pulls into Pineville each week offering two stations (another stays on the truck and can be pulled out as needed) that contain a computer, vision and sign tester, touch-screen tester for the written driver license exam, customer-facing monitor for verification of information, printer, camera, document scanner, and credit/debit card machine.
Three driver’s license examiners work the location providing driver’s license testing, issuing licenses and duplicate licenses, taking care of license renewal, issuing state identification cards, and meeting any other needs a customer may have.
The only services not provided at the mobile facility are motorcycle road testing and commercial driver’s license road testing. Customers still must go to a permanent DMV office for those services.
Best of all, there is currently little to no wait for the mobile services as folks are just discovering the Pineville location. The nearest DMV station to Pineville is on Arrowwood Road.
On a recent Wednesday, a 30- minute visit to the mobile DMV in Pineville saw Joseph Jordon of Charlotte getting his license reinstated, Desmyne Gaines of Pineville getting a state issued ID to take to college next month, and Charles Byrd getting an instate license having just moved to Charlotte from Colorado.
And they all walked straight to a station – no waiting in line.
DMV field manager, Phyllis Young, who travels with the CAMS, says she hopes the DMV can offer more mobile opportunities in the area.
“We think this is a valuable service for our customers, and we hope to get some more stops in the Charlotte area,” said Young.
“We can do most everything a brick and mortar office can do, we can do it closer to the customer, and most of the time there is no wait.”
Melinda Johnston is a freelance writer: firstname.lastname@example.org.
The mobile DMV office comes to Pineville each Wednesday from 9 a.m. – 3 p.m. The office is closed for lunch from noon – 1 p.m. For more information or to make an appointment, call 919-715-7000 or visit www.ncdot.gov/dmv
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