Dr. Traffic

NC DMV slow in issuing license plate stickers

NCDMV senior examiner Darnette Evans demonstrates for NC governor Pat McCrory the technology in the newly opened DMV office in Huntersville.
NCDMV senior examiner Darnette Evans demonstrates for NC governor Pat McCrory the technology in the newly opened DMV office in Huntersville. FILE PHOTO

Hope you’re not in a huge hurry to get a 2016 sticker for your vehicle’s license plate.

An equipment failure has caused a slowdown at the N.C. Department of Motor Vehicles, and it’s taking longer to get renewals processed and to send out stickers.

But crews in Raleigh are working overtime to clear the backlog.

“We’re still a few days away from that,” said Marge Howell, a DMV spokesperson.

The problem: It’s called a remittance processor, only it’s not processing well at all. It’s been giving the DMV staff problems since July 2 and falling way short of its usual speed.

The 8-year-old processor handled about 7,500 pieces of mail a day, when at full speed. Renewals are also processed at DMV license plate offices and online.

The DMV is working on getting a second machine for about $2,875 to help pick up the pace for mail-in renewals, Howell said.

“It’s supposed to arrive early next week,” Howell said. “We’re very hopeful that once we get that one going, we should be able to clear out the backlog in two or three days.”

Drivers should not have to worry about getting a ticket once their payment has been processed. Even before a sticker goes out, a record of payment goes into the system.

The existing processor isn’t reliable, but they’ll keep it going as long as possible.

The machine matches payments to the vehicle registration renewal card.

“I think it’s limping along,” Howell said Tuesday.

Karen Sullivan: 704-358-5532, @Sullivan_kms

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