Inside Story

Our redesigned website is faster, easier to use

Charlotte

We’ve introduced a new look for charlotteobserver.com, a redesign that we hope will be more useful, more engaging and easier to navigate.

It’s a cleaner, bolder presentation, with bigger photos and headlines. Videos should be much easier to find. You’ll also see more opportunities to check out related content.

With these changes also comes new technology. This design loads faster, for example, saving you time. And it is responsive, meaning it automatically adjusts to look great on every screen that you use – phone, tablet and desktop.

That’s especially relevant now. Half of the site’s 30 million page views each month are experienced on a mobile device, either phone or tablet. This design ensures that those users can easily find all they are looking for, from breaking news to movie listings.

As for features you already follow, you’ll be able to locate them faster using the blue navigation bar at the top of the page. Hover over each section for a detailed breakout of topics, blogs and columns. (On your phone, get a similar breakout by clicking on the list-like icon in the top left corner of the screen.)

Under “News,” click on our vastly expanded Nation/World report. It updates constantly, drawing from all 30 news sites of our parent company, McClatchy (including our Washington and foreign bureaus), as well as the wire services of the New York Times, Washington Post and Associated Press.

Higher up on the navigation bar on the home page, click on the weather icon and out pops your five-day forecast. There’s also a link to a weather page with more data, including regional and state radar.

We know that many readers of our popular E-edition (the electronic replica of the printed newspaper) access it through this site. For that link, go to the navigation bar and pull down the tab for “Home.”

We’ve also built quick ways for you to tell us what’s on your mind, both as a citizen and a customer.

In the Opinion section, you’ll find an easy-to-use form for your submission to the “Letters to the Editor,” as well as the email for our anonymous sound-off column, “The Buzz.” Those submissions go to our editorial board.

There’s also a form for you to use to submit news tips to our staff. Go to “Home” in the blue navigation bar and you’ll find it in the pull-down tab.

For help on other issues ranging from newspaper delivery to advertising, go to the home page and click on “Customer Service” at the top of the screen.

You’ll discover more by exploring the site and reading the accompanying FAQ. This is our first major redesign in seven years, and we realize that adjusting to the new order of things can take some time. We also appreciate you alerting us to remaining “bugs” or features that you’d like to see improved.

To provide your feedback, go to “Customer Service” at the top of the home page. To the right, you’ll see a form. For your destination, choose “online” in the pull-down tab.

We look forward to hearing from you!

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