Around Town

New high-end hotel in uptown gets shaky start

The Story

Le Meridien has opened on South McDowell street, adjoining the Sheraton.

The Facts

– 300 rooms, 18 suites.

– Shares meeting space, ballrooms with Sheraton.

– Owned by Starwood Hotels & Resorts Worldwide and operated by Wischermann Partners.

– Luxe includes salt water indoor pool, rooftop bar and lounge, master barista, lots of big lobby artwork, 24-hour curated soundtrack by French Bossa Nova band Nouvelle Vague and the Le Méridien signature scent. That’s described as “the smell of a book, an old leather book.”

– Regular rooms go for $150-$200.

meridienroom

– Replaces the Blake and before that the Adam’s Mark, two hotels that got a lot of bad press after a shooting and poor renovations.

Quotes

This hotel location has been plagued. Early reviews on Le Meridien’s own website don’t look promising — only 53 percent of people who’ve stayed there would recommend it.

3-star review: “The hotel looked nice, the renovation resulted in a nice, upscale looking hotel. It reminded me a lot of the style of the Aloft or Element properties ….Now I wanted to give this hotel high marks… it looks nice, the staff was great but they hit two cardinal sins. 1: The room was very noisy. Guests in the hall outside sounded like they were in the room with us. They should have spent some of that renovation money on heavier, thicker doors to block the noise. …. 2: There was no hot water. … My wife was able to get a fast, lukewarm shower. By the time she was done, the only water left was COLD.”

5-star review: “The hotel is entirely renovated and everything is clean and new. The staff was very attentive to our need to connect to the internet and they did not stop until the problem was resolved. We ate breakfast at the restaurant and the food was delicious!”

1-star review: “This hotel is by far the worst SPG hotel i have ever stayed at. This includes the staff, the food and the overall experience. $20 to park myself and after check-in at 11:30pm i need to walk back to my car at the furthest point from the hotel to leave a yellow slip on the dash or got threatened with a tow. The staff was not helpful and inexperienced at best. No one offered the disabled woman on a scooter help with the door and just walked by. Breakfast egg white omelet was cooked in so much butter i couldnt finish it. Toilet wouldnt flush properly…6 times I had to flush to clear the bowl. The bed was great. but, all the fixtures in the room were cheap. The plugs in the lamps all pulled out and I saw a spark when i went to unplug my phone.”

C5’s Take

We’ll hope that these complaints are opening-month glitches and not the sign of a cursed property. And we’re not too sure about that old book scent…

Photos curtesy of courtesy Starwood Hotels and Resort

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