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Time Warner Cable upgrades will bring higher monthly bills for some Charlotte customers

Time Warner customers will receive speeds up to six times faster than their current level of service, up to 300 megabits per second, at no extra charge.
Time Warner customers will receive speeds up to six times faster than their current level of service, up to 300 megabits per second, at no extra charge. Charlotte

Television upgrades at Time Warner Cable will eventually mean higher monthly bills for some customers in the Charlotte region.

Time Warner Cable, which announced this week it’s rolling out faster Internet speeds and improved TV services in Charlotte this summer, will offer digital adapters for free until Aug. 11, 2016, to existing customers who plug their cable line directly into their TV. The adapters are small devices that allow only digital signals to be displayed on TV.

After that, each adapter will be billed at the “prevailing price” or $2.75 a month, said Scott Pryzwansky, the company’s spokesman. To qualify, customers have to order their digital adapters by Dec. 10.

“We are communicating extensively to customers about moving to an all-digital lineup. We are currently (and will continue to be) sending numerous communications to every TWC TV customer explaining the importance of having a digital set-top box or digital adapter on every TV in their home,” Pryzwansky wrote in an email to the Observer.

Customers can order digital adapters online, in person at a TWC store, or by calling 844-233-9769.

Almost 90 percent of TWC customers in the Charlotte area already have at least one digital set-top box or adapter in their home, Pryzwansky said. Customers who currently have a digital set-top box do not require a digital adapter, as the set-top box already delivers digital signals, he added.

Time Warner Internet customers in the Charlotte area will receive speeds up to six times faster than their current level of service, up to 300 megabits per second, at no extra charge, the company said.

The tech company has also previously announced that Raleigh-area customers will receive upgrades by year’s end.

In Charlotte, Time Warner Cable has about 480,000 customers.

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Twitter: @katieperalta

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