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American Airlines begins to clear US Airways reservation system

Ticketing agent Sol Figueroa gives directions to a passenger under a sign touting the merger between American Airlines and U.S. Airways at the US Airways ticketing, check-in and baggage area in its new location in this March 2014 file photo.
Ticketing agent Sol Figueroa gives directions to a passenger under a sign touting the merger between American Airlines and U.S. Airways at the US Airways ticketing, check-in and baggage area in its new location in this March 2014 file photo. MIAMI HERALD STAFF

If you booked a flight through US Airways recently, you might have received a message over the last couple of days from American Airlines about some changes.

American Airlines this past weekend started the three-month purge of the US Airways reservations system and alerted passengers who booked through US Airways that their reservation had been moved to American.

American has said that as part of the 2013 US Airways merger, the combined airline will have a single, unified reservation system by Oct. 17.

“If you booked with US Airways, we assigned a new record locator and moved your reservation to aa.com. Your confirmed schedule has not changed, and we’ll send you a check-in reminder 24 hours before you fly,” American said in email messages to passengers.

The Dallas Morning News points out that if passengers search for flights online for Oct. 16 or before, US Airways and American Airlines flights will show up, but only American flights will show up for Oct. 17 and afterward.

American and US Airways merged in December 2013 and have been combining operations gradually since then. The reservation system is among any airline’s biggest and most complex computer systems, and technical glitches and confusion can arise when combining them.

Charlotte Douglas International Airport is American Airlines’ second-busiest hub, and more than 90 percent of travelers flying through the airport use American Airlines or US Airways.

Staff writer Ely Portillo contributed.

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