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Google Fiber construction: What to expect

Contractors install fiber optic cable lines for Google Fiber in Highland Creek. The work has brought its share of construction-related inconveniences to the neighborhood, some residents say.
Contractors install fiber optic cable lines for Google Fiber in Highland Creek. The work has brought its share of construction-related inconveniences to the neighborhood, some residents say. dlaird@charlotteobserver.com

Q What is Google Fiber?

A Google Fiber is a gigabit Internet service boasting speeds up to 100 times faster than normal broadband, making activities such as video chatting and big file downloads easier. Designated neighborhoods - called fiberhoods - will be eligible for the service if a certain number of residents sign up for Google Fiber.

Q Which neighborhood is next?

A Google declined to say where’s next in an interview with the Observer. The company’s contractors use door-hangers to notify residents of upcoming construction. Before that, you should see crews marking where the utilities are on streets and sidewalks.

Q How long will Google Fiber construction crews be in my neighborhood?

A Residents in Highland Creek and city officials in Kansas City say the construction takes about 1 to 2 weeks on streets.

Q Where should I call to report any construction issues?

A Google says residents and businesses can call their 24/7 hotline at 877-454-6959 for construction issues, and 866-777-7550 for customer-support issues.

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