Business

American Airlines to open new lounge for quick breaks at Charlotte airport

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  • American Airlines to launch new 'Provisions' lounge at CLT's Concourse A.
  • Lounge will offer snacks, drinks, and brief stop amenities for quick travelers.
  • Access available through membership, credit card, or day pass purchase.

American Airlines is opening a first-of-its-kind space for Charlotte customers looking for a quick break, snacks or beverages before they catch flights at one of the world’s busiest airports.

The airline’s “Provisions by Admirals Club” lounge is scheduled to open this summer, the company announced Tuesday. It will be in Concourse A, next to Gate A1.

Designed for speed, simplicity and convenience, the lounge aims to provide a user-friendly space for customers to recharge before or between flights, according to American Airlines.

“We are constantly evolving our lounge strategy to meet the needs of our customers,” said Heather Garboden, American’s Chief Customer Officer, in a news release. “This new concept provides a needed respite for our customers traveling through one of our biggest hubs.”

American Airlines did not announce an opening date, only stating it would be “later this summer.”

American Airlines is opening a new lounge space to provide quick breaks for passengers at Charlotte Douglas International Airport.
American Airlines is opening a new lounge space to provide quick breaks for passengers at Charlotte Douglas International Airport. PRESTON JENKINS pjenkins@charlotteobserver.com

What’s at the new American Airlines lounge?

The new Provisions by Admirals Club lounge will feature several amenities for customers:

Food options include sandwiches, salads, snacks, and fresh fruit, with vegetarian options also available.

Airline representatives will be available to provide personalized service and travel assistance.

There will be high-top standing tables and minimal seating to accommodate quick visits and high-volume traffic.

American Airlines is preparing to introduce its new Provisions by Admirals Club at Charlotte Douglas International Airport. The space will provide a variety of quick services for passengers.
American Airlines is preparing to introduce its new Provisions by Admirals Club at Charlotte Douglas International Airport. The space will provide a variety of quick services for passengers. American Airlines

How to visit the CLT airport lounge

American passengers can access the lounge through an Admirals Club membership, which provides access to nearly 50 Admirals Club lounges and over 60 partner lounges worldwide. 

Membership can also be accessed by AAdvantage account holders, American’s frequent flyer program that allows passengers to earn credits for buying flights.

Domestic passengers can also qualify for access through the Citi/AAdvantage Executive credit card or a Oneworld membership, the global airline alliance. Additionally, eligible AAdvantage members can access Admirals Club lounges when traveling on qualifying international flights.

Customers can also purchase a 24-hour day pass for $79 or 7,900 AAdvantage miles. Additional information is available online at aa.com.

More on American Airlines and CLT

Charlotte Douglas is American Airlines’ second-largest hub. The Fort Worth, Texas-based airline accounts for about 90% of all flights out of CLT.

CLT ranks as the world’s sixth-busiest airport for aircraft operations (takeoffs and landings), according to preliminary 2024 rankings released by Airports Council International in April. The airport recorded 596,583 flights last year, an 11% increase from 2023 when it was ranked seventh globally.

Charlotte Douglas has served 22.2 million passengers from January through May of this year.

This story was originally published July 15, 2025 at 12:00 PM.

Chase Jordan
The Charlotte Observer
Chase Jordan is a business reporter for The Charlotte Observer, and has nearly a decade of experience covering news in North Carolina. Prior to joining the Observer, he was a growth and development reporter for the Wilmington StarNews. The Kansas City native is a graduate of Bethune-Cookman University.
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