Banking

‘Are all of your online systems down?’ Wells Fargo customers fume over website problems

Wells Fargo’s online banking and mobile app went down on Friday, preventing some customers from paying bills or accessing their accounts for hours on what is payday for many people.

Some customers also had problems accessing the bank’s website, which was working sporadically.

The problems outraged customers who expressed their frustrations on Twitter.

“Are all of your online systems down?” Twitter user @deronaucoin wrote.

“Can you guys fix your website. Today is payday and we need to pay our creditors. Ridiculous,” Tweeted another user, @JuanDP3r3z.

Wells Fargo, which is based in San Francisco but has a big presence in Charlotte, apologized on Twitter for the inconveniences, describing the problem as “an issue with its online banking and mobile app” without providing additional details.

Around 5:30 p.m., the bank tweeted that it had resolved the issue.

Wells Fargo customers began tweeting about problems Friday morning. By late Friday afternoon, customers were still complaining on Twitter about being unable to access their accounts.

A Wells Fargo spokesman told the Observer that the bank’s branch and call center employees had been available to help customers while the company worked to resolve the issue.

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It’s the latest snag for Wells Fargo, which is working to fix its reputation after revelations in 2016 that its employees possibly opened 3.5 million unauthorized accounts to meet high-pressure sales goals.

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Since that scandal, Wells disclosed customers may have experienced harm in other areas, including foreign exchange, wealth management, auto lending and add-on products such as identity theft protection.

On Wednesday, the bank released a 103-page report touting the steps it’s taking to turn itself around.

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