As Truist merger wraps up, some Charlotte customers aren’t happy. How’s it going for you?
You might’ve noticed the top of a tower isn’t the only place to spot a Truist sign in Charlotte anymore.
The $66 billion merger of SunTrust and BB&T that gave Charlotte its second bank headquarters in 2019 is finally coming to a close. After two years, the bank is finally switching all the signs to its new name on its branches, ATMs, credit cards and website.
The changes haven’t been without some hiccups.
Last week, Truist confirmed that some customers experienced a delay in the ability to use their new Truist debit cards after they were activated. The issue frustrated people who had trouble accessing their account on the President’s Day bank holiday.
The Observer wants to hear from you: if you are a SunTrust or BB&T customer, how has the merger gone for you? Has the transition been so smooth you’ve barely noticed? Or have the changes disrupted your banking habits? Let us know in the survey below.
This story was originally published March 2, 2022 at 6:00 AM.
