Bank of America ranked higher for customer service in seven of 11 U.S. regions, according to a closely-watched J.D. Power survey released this week. But the 2016 report also shows Bank of America continues to lag some of its largest rivals in customer satisfaction.
Bank of America ranked higher for customer service in seven of 11 U.S. regions, according to a closely-watched J.D. Power survey released this week. But the 2016 report also shows Bank of America continues to lag some of its largest rivals in customer satisfaction. Spencer Platt Getty Images
Bank of America ranked higher for customer service in seven of 11 U.S. regions, according to a closely-watched J.D. Power survey released this week. But the 2016 report also shows Bank of America continues to lag some of its largest rivals in customer satisfaction. Spencer Platt Getty Images

Survey: Bank of America still lags rivals in customer service despite gains

April 29, 2016 03:07 PM