Some companies in University Commons business park on East W.T. Harris Blvd say they have had it with the U.S. Postal Service. They say it's been dealing with inconsistent or no mail delivery for more than a year.
Workers at Phillippi and Kwon Family Dentistry said 39 insurance checks didn't arrive in the mail last month.
“About three weeks ago, we had around ($7,000)-to-$8,000 outstanding in checks that disappeared,” said Clerisa Yarborough. “We have insurance checks and a lot of our companies will pay within a week and we’re not receiving claim payments so when we call the companies to see why our patients’ claims have not been paid – they have been. And it’s from various companies.”
Yarborough added, “The company itself is having to ride that out. We’re waiting on payments and we file insurance as a courtesy to our patients and they’re calling going why hasn’t my claim been paid.”
She said her office workers have contacted the North Tryon station that handles their mail but haven’t gotten any answers.
“This particular branch – there is something going wrong. Somewhere mail is going somewhere. We don’t feel confident,” she said.
WBTV contacted the U.S Postal Service to find out what is the problem with mail delivery at the business park. A spokesperson sent a statement:
Each piece of mail is important to the Postal Service, and we are committed to timely, consistent and quality mail delivery service at the lowest cost possible each day. We are looking into the customer concerns at the address you provided.
We do encourage customers to contact the Postal Service as soon as possible if they have questions about or are experiencing issues related to mail delivery. The sooner we are notified of an issue, the faster we can resolve it. Charlotte customers who have questions about mail delivery should contact their local Post Office or the Charlotte Postmaster’s Office at 704-393-4555 (or 4547). Customers who would like to report a possible mail crime should contact the US Postal Inspection Service at 1-877-876-2455.
Richard Robertson, with Robertson and Associates Law Firm, said he understands mail delivery is not an easy job. Still, he too has had it with the mail problems.
"When we miss a day of the mail, we immediately call for it. We’re losing our confidence" he said.