Widespread Verizon, T-Mobile, AT&T and Sprint outages reported across Carolinas

Verizon, T-Mobile, AT&T and Sprint were reporting major service outages that cover the vast majority of North Carolina and parts of Upstate South Carolina on Friday.

DownDetector.com showed the outages for Verizon, T-Mobile, AT&T and Sprint overlapped most of central and western North Carolina, impacting the state’s largest cities.

Verizon Wireless Service said about 12:30 p.m. that it did not have a estimated time for when service would be fully restored.

The company said on an outage website that the problem began after changes were made to Charter Communications fiber lines early Friday.

“Verizon uses Charter Communications fiber lines to carry information between its cell sites and the core network in your area,” reported VZWSupport in response to customer complaints.

“This morning Charter made a change to its network which impacted a number of our cell sites. Charter is working quickly to fix this issue.”

WTVD reports customer complaints in the region began as early as 9:30 a.m., with many coming from the Greensboro area.

A company outage map shows the reports later spread to southern Virginia and coastal South Carolina, along with a growing number in the Atlanta area.

To check the outage map, click https://downdetector.com/status/verizon/map/.

“Verizon is currently experiencing a wireless network issue in your area. Our technicians are aware of this issue and are working to resolve it quickly,” Verizon Wireless Support Tweeted repeatedly in response to customer questions.

Emergency service in counties across the state were warning customers via Twitter that the outage could prohibit people from reaching aid via 911.

This story was originally published January 31, 2020 at 10:48 AM.