Emergency 911 call problems resolved in Charlotte after technical issues

Editor’s note: This story was updated after officials announced 911 calls were no longer affected.

The 911 line in Mecklenburg County had intermittent technical problems for nearly five hours on Thursday. The issue left some unable to reach the emergency call center via 911 but other phone options were in use.

An exact cause of the technical issue was not publicly released Thursday. The issue was reported around 11 a.m.

CATS phones working again

Shortly after 5:30 p.m. Thursday CATS tweeted that its general customer service phone line and the para-transit reservation system serving Special Transportation Services customers were fully functioning again.

The services had been reported down just before 2 p.m. with intermittent technical issues affecting incoming calls.

This story was originally published April 22, 2021 at 12:15 PM.