Charlotte and Mecklenburg County’s 311 phone service will close on weekends and city-observed holidays beginning July 1.
The service will also close an hour earlier on weekdays, operating from 7 a.m. to 7 p.m.
The move will save a projected $650,000 annually, said CharMeck 311 Director Janice Quintana. Quintana said the organization will reassign weekend staff to weekday shifts, and there will be no layoffs, but some vacant positions will go unfilled.
Quintana said 311 calls have gone down by 10 to 15 percent over the previous year, as people used web services more. She said the office is busiest on Mondays and the days following holidays.
“Overall, the big picture is that we will be available more, providing better services at the time that they’re calling,” she said.
The two most frequent calls on the weekends are for animal control and Charlotte water services, she said. The service will use its current automated after-hours system to transfer callers for those services on the weekends.
Eliminating weekend phone service is a national trend, Quintana said. The 311 systems in cities such as Philadelphia, Atlanta, and New Orleans now operate Monday-to-Friday.
Common requests such as reporting a pothole or scheduling a bulk pickup can be done online at any time.
CharMeck 311 offers, among other services:
▪ Bulk item collection.
▪ Animal control requests.
▪ Graffiti, flooding and pothole reports
▪ Water and sewer issue reports.
After July 1:
▪ CharMeck 311 will take calls Monday through Friday, 7 a.m. to 7 p.m., except city holidays.
▪ CharkMeck.org will continue to take online requests at all times.
Dial 704-336-7600 if your phone does not recognize 3-1-1.