Crime

CMPD dispatcher: ‘I have one of the most fulfilling jobs here’

Kelly Alvarez, who handled 1,590 emergency 911 calls for the Charlotte-Mecklenbug Police Department in 2014, was named the department’s 2015 Telecommunicator of the Year on Wednesday.
Kelly Alvarez, who handled 1,590 emergency 911 calls for the Charlotte-Mecklenbug Police Department in 2014, was named the department’s 2015 Telecommunicator of the Year on Wednesday. CHARLOTTE-MECKLENBURG POLICE DEPARTMENT

Kelly Alvarez considers her job one of the best at the Charlotte-Mecklenburg Police Department.

As a telecommunicator, she handled 1,590 emergency 911 calls for the department in 2014.

“Charlotte, Huntersville, Davidson. Anytime they need us, 24 hours a day, 365 days a year, we’re here for them,” Alvarez said of callers to the emergency line.

For her efforts over the past year, Alvarez on Wednesday was named CMPD’s 2015 telecommunicator of the year.

“She always comes to work with a positive attitude, and she has a great work ethic,” police Capt. Bill Boger, who oversees CMPD communications, said at a ceremony honoring Alvarez at police headquarters.

Also honored was telecommunicator supervisor Brian Hemly as supervisor of the year. Hemly ensured prompt response to about 332,200 incoming 911 calls and the dispatch of all police calls for service across 13 patrol divisions, Animal Care and Control and all police calls for Davidson and Huntersville, Boger said.

In 2014, CMPD’s 125 telecommunicators received more than 889,000 emergency calls.

Alvarez, in her fourth year on the job, is known for her calm, steady demeanor.

“It’s one call at a time,” Alvarez said. “When you get off the phone, you take the next call. You’re pretty much their source of help, and you’re important to them.

“I love my job. I think I have one of the most fulfilling jobs here. I’m just helping the community.”

Marusak: 704-358-5067;

Twitter: @jmarusak

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