Republic Services said Thursday it will open a customer service center in Charlotte, investing more than $6.8 million and creating more than 350 jobs over the next three years.
The company has leased 82,375 square feet at 10815 David Taylor Drive, according to a memo from the Charlotte Chamber.
The Phoenix-based Fortune 500 company specializes in collecting solid waste and recycling for commercial, industrial, municipal, residential and oilfield customers, according to the statement. It serves customers in 39 states.
Republic Service’s Charlotte center will facilitate outbound and inbound communication with customers over the phone or Internet. Jobs will include sales professionals, quality assurance specialists and customer care consultants. It will serve all types of customers, including businesses, schools, hospitals, municipalities and residents.
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Republic Services plans to be fully operational by Sept. 1 this year, said Joe Burkel, the company’s senior vice president of customer experience.
“North Carolina is pleased to welcome another Fortune 500 name to its corporate roster along with the hundreds of new jobs it plans to bring our economy,” Gov. Pat McCrory said.
An incentives grant from the One North Carolina Fund of up to $216,000 helped land the project. It’s performance-based, meaning Republic Services must meet job creation and capital investment targets before it receives any of the funds.